Senior Sales Systems Engineer

Profile

Since 1992, Ciena has been driven by a relentless pursuit of network innovation. We believe in a network that grows smarter, more agile, and more responsive every day. This means that when you digitally interact in your world - picking up the phone, streaming video, texting a friend or loved one - your interactions are being enabled by Ciena technologies. Ciena makes your social / entertainment / business existence REAL.
POSITION SUMMARY:
Customer-facing technical systems engineer focused on enterprise, healthcare, financial services, research and education, and local government. Develops and maintains relationships with customer network planning, engineering, architecture, IT and operations personnel. Leads technical assignments, including customer meetings, RFX strategy, written proposals, network designs, product configuration engineering and sales quotes. Must be able to lead solution discussions with customers and drive internal meetings within Ciena. This individual will perform essential duties and responsibilities as indicated below with limited supervision and provide mentorship to junior members of the Field Sales Systems Engineering staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Lead technical engagements with customers during Sales meetings; gather, analyze, and evaluate networking requirements
Consult with potential and current customers on application of CIENA solutions for next generation architectures
Develop advanced uses cases for next generation converged architecture and Adaptive Networking applications
Perform network modeling, create detailed solution drawings including rack face and system connectivity diagrams using MS Visio
Develop complex network designs, application engineering, quotes, and presentations for Adaptive Network solutions
Create accurate and timely presales product
configurations/pricing,
lead responses for RFPs and responses to customer technical inquiries
Lead meetings with Sales, PLM, and Marketing teams to develop and/or propose product enhancements to meet customer requirements
Participate in SE/PLM focus groups identifying future product needs and discussing potential solution alternatives
Provide mentorship and feedback to junior members of the Sales Systems Engineering staff
30-50% travel required for internal and customer facing meetings
Performs other duties as assigned
SKILLS:
Excellent listening, learning, problem solving, relationship building and follow-up skills
Excellent written and verbal communication, interpersonal and presentation skills
Excellent PC and Microsoft Office application skills required, Unix knowledge important and automation programming a plus
Proficient in use of Ciena network modeling, design, quoting tools, Zoom and Teams environments, SalesForce and Sharepoint tools
Technical expertise in telecom, fiber optic transmission systems (SONET, OTN, WDM, ROADMs), network architectures and management.
Technical expertise in data networking including Carrier Ethernet, IP/MPLS, Segment Routing, EVPN and other
IGP/EGP/transport/service
networking protocols and IP network architectures
Experience supporting the State and Local government customer base
Understanding of legacy networking options (SONET, TDM, circuit emulation)
Familiarity in test equipment (power meters, traffic generators, OSA's, OTDR's, etc) configuration and automation, understands results
Support for Data Center Interconnection (High density network, leaf and spine architectures, Fibre Channel SAN networking)
Familiarity with SDN, network virtualization as well as Public, Private and Edge cloud solutions
Familiarity with 4G and 5G wireless networking, xRAN and front/mid/backhaul network systems
Familiarity with automation, analytics, and AI usage in networking operations
Strong teaching skills of customers as well as internal Ciena personnel
Flexible, able to handle multiple tasks and multiple customer relationships with limited supervision
DESIRED CHARACTERISTICS:
Motivated technical individual that enjoys working in Sales for applications of advanced networking solutions
Humble and confident, enjoys customer engagements, enjoys competition, solid team member, team leader and mentor
Continued curiosity about many things (technology, people, business, best practices) and desire to improve existing knowledge
Develops and maintains strategic customer relationships and work well with multiple customer organizations
Ability to demonstrate expertise, creativity, consultancy, and leadership during technical sales activities
Ability to conduct professional customer meetings, understand their networks, applications, business drivers,
challenges, construct technical solutions to meet those requirements and articulate implementation and migration strategies
Seeks career development opportunities and volunteers for assignments that will stretch their understanding of Ciena solutions
Ability to work effectively with members of the Systems Engineering, Sales, Services, PLM, R&D, HR and Management teams
Manages time appropriately, knows when to lead, when to mentor and knows when to escalate
Comfortable traveling and independently meeting with customers
EDUCATION/EXPERIENCE:
Bachelors Degree in Engineering (BSEE preferred) or Computer Science or relevant experience
10 years telecommunication industry experience
Prior experience as a contributor on a sales account team or relevant experience
Routing, Switching and Cloud certifications a plus
#LI-CN
#LI-Remote
AboutCiena
Cienais a network strategy and technology companywith apassion to provide an experience, to you and our customers that is as rewarding as the
outcome.We
attract the best and brightest- those with outstanding talent, motivation, and the right attitude to contribute to our success. Our culture balances our openness and informality with professionalism and trust and is built on the foundation of our core values: Customer First, Integrity, Velocity, Innovation, and Outstanding People.
Ciena enables everyone to have a voice and a network that supports them while on the journey to discovering theirpassion and purpose. We trusteach individualto do what they can to reach their full potential and make an impact on the business, whenever, wherever they are in the
world.With
Ciena's highly innovative, forward-thinking
businesspractices,
we reward people for pushing the
boundaries.Unlock
your potential at Ciena!
Being You @ Ciena
As part of our commitment to diversity and inclusion, we want to foster an environment that values and respects all individual's strengths, perspectives, ideas, and ability to meet the needs of our customers globally. Ciena values the diversity of its workforce and respects its employees as individuals, regardless of race, ethnicity, religion, gender, age, national origin, disability, sexual orientation, veteran or marital status or any other category protected by applicable law. We do not tolerate any form of discrimination.
Cienais also committed to compliance with all fair employment practices regarding citizenship and immigration
status.
If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific accommodation
measuresrequiredforyou
to be assessed in a fair and equitable manner.
We do not charge any fee for employment and the same applies to the Recruitment Partners we work with. Additionally, we do not ask for any refundable security deposit to be paid in bank accounts for employment purposes. We request candidates to be cautious of misleading communications and not pay any fee/ deposit to individuals/ agencies/ employment portals on the pretext of attending Ciena's interview process or seeking employment with us.
If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today. We are an equal opportunity employer.
Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.

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