VP of Operations Phoenix

Profile

HealthPlanOne, which is comprised of ****and ****offers individual & family (IFP), Medicare supplement and Medicare Advantage plans from the top national insurance companies. We strive to put the customer in the highest quality product that best fits their financial and health care needs. Our corporate headquarters is located in Shelton, CT.
We have an exciting opportunity for an experienced, dynamic individual in our Phoenix, AZ sales center to lead our sales team and assist with the continued growth of this operation. This critical leadership position reports to the VP, Call Center Operations and is responsible for effectively leading, developing and managing a well-established team of Medicare and Individual & Family Plans Sales Agents. He/she will be responsible for managing the office, meeting and exceeding sales goals while maintaining the highest quality standards.
Essential Job Functions / Responsibilities:
Foster a culture of performance, professionalism and integrity.
Provides day-to-day supervision and support to sales / support staff in the performance of their job duties and responsibilities as well as Company goals
Establish performance expectations and goals, evaluate performance results, provide feedback to staff and administer appropriate rewards. Foster a cohesive and supportive team environment
Able to recruit, select and hire staff based on established criteria using traditional recruiting techniques and innovative methods to meet aggressive sales hiring goals
Direct the sales staff's efforts to ensure both compliance with CMS standards and that sales goals are met
Ability to interface with existing and prospective clients
Develop and enhance sales force capabilities by demonstrating hands-on consistent management practices that identify areas of excellence and foster an environment of continuous improvement through the coaching and development of staff
Provide leadership to staff including establishing and maintaining regular team meetings as well as providing ongoing support and coaching.  Conduct training as required
Collaborate with internal departments such as HR, Sales Support, IT, QA to ensure open lines of communication with Corporate office and that policies and procedures are aligned with the Company mission
Develop comprehensive cross selling program with ancillary products (both Medicare & IFP)
Minimum Experience:
Previous experience managing a 50 call center environment required
7-10 years of successful sales management experience
Solid understanding of call center technology, terminology and environment required
Solid knowledge and grasp of CMS rules and regulations preferred
Solid knowledge of individual & health insurance plans preferred
Proven track record of increasing sales in a phone based environment
Minimum Education:
Bachelor's Degree
Current Life/Health Insurance License preferred
Requirements:
Ability to think out of the box and manage towards established goals
Must possess a strong sense of integrity and be able to manage an office independently and maintain high personal and professional standards
Excellent verbal, telephone and written communication skills
Ability to work well in a team environment
Solid organizational and time management skills
Ability to multi-task and handle numerous projects simultaneously
Strong leadership skills required in order to motivate, mentor and inspire staff
Please submit your cover letter and résumé to: ****

Company info

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