E-tail Sales Coordinator

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[ E-tail Sales Coordinator ]
Location: City of Industry, Los Angeles
Job Description:
As a crucial part of the E-tail business process at MSI, the E-tail Sales Coordinator needs to ensure all sales demands are well fulfilled. The responsibilities of E-tail Sales Coordinator include processing orders, taking order cancellations/returns for refunds and answer customer’s inquiries in time. To be successful in the position, the ideal candidate must work effectively in a high volume and fast-paced environment. You need to be a detail-oriented team player with patience and can handle the timely pressure well to get the job done.
Responsibilities:
Processing purchase orders in time
Responding to order-related inquiries from customers on line or on the phone, such as order status and product availability
Forward irrelevant inquires to other departments
Responding to order cancellations/returns for refunds
Working with Shipping department to ensure the order fulfillment and cancellation in time
Working with shipping service provider to ensure the order delivery and claim the shipping loss when happened
Working with RMA and Accounting department to ensure the order returns and refunds in time
Monitoring order deliveries and dealing with possible fraud activities
Other duties and responsibilities may be assigned from time to time, at the discretion of management
Qualifications:
Bachelor’s degree or 1-2 years of related job experience
Proficiency in Microsoft Office, especially Excel for VLOOKUP and Pivot Tables
Ability to work independently and under minimum supervision
Excellent organizational skills and patience to details
Fluent in English speaking and writing
At least 1-year relevant experience in E-tail sales administration is a plus
Knowledge on computer-related products is a plus
For All Qualified Candidates Please Send Your Resume with Job Title to: ****

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