Account Manager

Profile

Account Manager
Annapolis, MD, USA
Req #510
Thursday, February 24, 2022
At **MEMBERS ONLY**SIGN UP NOW***., A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do. It's the reason we love rolling up our sleeves and getting down to work - and it's why we're so successful. It takes an entire team to stand behind something big. Interested?
Account
Manager
Role Profile
The Account Manager
is responsible for end to end, high touch ownership and management of a portfolio of accounts. The key responsibilities include a focus on overall client relationship management, subscription renewal management, client retention and program growth and customer satisfaction. The Account Manager leverages an understanding of **MEMBERS ONLY**SIGN UP NOW***.'s company direction, products/solutions/services offerings and capabilities to guide an evolving solution set for each client to drive adoption and retention. The Account Manager utilizes a team approach to
develop partnerships with clients, tapping **MEMBERS ONLY**SIGN UP NOW***. Subject Matter Experts as needed to drive client growth and retention.
Responsibilities
Serve as lead point of contact for assigned clients through the entire
account lifecycle
Develop and implement account plans and relational strategy for each
assigned account with clearly defined short-term objectives
Proactively establish trusted advisor relationships with assigned account
decision makers, client stakeholders and executive sponsors
Collaborate with Sales team to onboard and integrate new clients.
Identify and develop new business opportunities by presenting,
recommending and upselling **MEMBERS ONLY**SIGN UP NOW***. products, solutions and services within
existing clients.
Liaise with cross-functional internal teams to support and improve the overall
customer experience.
Lead annual reviews with client executives and end users assessing,
clarifying and validating requirements, needs and goals
Support of ad-hoc client issues and escalations
Forecast and track key account metrics (e.g., quarterly and annual
renewals, upsells, at risk results, retention, and forecasts)
Maintain all client and pipeline information in CRM application
Prepare comprehensive reports and or presentations on account status,
client sales and strategy
Demonstrate knowledge of **MEMBERS ONLY**SIGN UP NOW***. solution offerings, highlighting **MEMBERS ONLY**SIGN UP NOW***.
capabilities and value -- and position differentiation from competitors
Maintain current knowledge of company strategies, products/solutions/services
offerings and product roadmap
Skills/Abilities
Proven work
experience in Customer Success, Client Management, Account Manager, Project
Management, Sales, Business Development, or relevant role
Demonstrated
ability to communicate, present and influence credibly and effectively with key
stakeholders and at all levels of an organization
Experience
delivering client focused solutions to support customer needs with ability to
think and act strategically
Proven ability
to manage multiple client accounts and prioritize competing tasks while
maintaining sharp attention to detail and follow-through
Proven ability
to understand clients' business and fit with **MEMBERS ONLY**SIGN UP NOW***.'s products and services
Passionate
about **MEMBERS ONLY**SIGN UP NOW***.'s business, industry; eager to master product and service
knowledge
Excellent
listening, facilitation, and presentation skills
Strong negotiation
skills will a problem-solving focus
Demonstrated
ability to identify, develop and shepherd opportunities to close.
Strong
interpersonal skills including oral and written communications
Experience with
CRM software (e.g., Salesforce), MS Office, MS Teams, SharePoint, and Help Desk
Support Software
Periodic travel
required (approximately 30-40%)
Education/Experience
BA/BS degree in
in a business or technical related field.
Minimum 4 years
sales, account management, experience in client management, account management,
sales, marketing, business development with SaaS solutions, technical product
lines and product extensions. Security
related Industry experience a plus.
**MEMBERS ONLY**SIGN UP NOW***., A GardaWorld Company
is dedicated to equal opportunity in employment without regard to race, religion, gender, sexual orientation, national origin, age, veteran or disabled status, or any other protected class.
Other details
Job Family
Sales
Pay Type
Salary
Annapolis, MD, USA
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WorldAware is dedicated to equal opportunity in employment without regard to race, religion, gender, sexual orientation, national origin, age, veteran or disabled status, or any other protected class.

Company info

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