Senior Solutions Engineer

Profile

See yourself at Twilio
Join the team as our next Senior Solutions Engineer - Segment (APJ)
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide
build better applications and customer experiences.
Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion
wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
Have you got a knack for explaining technical concepts? Do you want to work closely with big name companies to solve some of their toughest problems? Do you want to shape the next generation of the customer engagement industry? We’re looking for a Solutions Engineer who loves teaching people, solving problems, and wants to be a major factor in adding to the list of our biggest customers which currently include Nike, Intuit, Procter & Gamble, IBM, Adevinta, Frasers Group and many others. You’d be joining a team of talented engineers that love open-source, supporting their community, and making life easier for people. We care deeply about our users and partners, and we judge ourselves on how well we serve them.
We partner with our Account Executives by removing technical and business related obstacles in front of a sale, advocating for customer interests to relevant internal teams, and creating compelling technical content. We get excited talking to engineers, product managers, marketers, and also know how to distill technical concepts to our buyers. We’re here to make our customers’ lives easier by providing them with the right solutions for their challenges in customer data strategy and architecture.
Responsibilities
Understand and qualify customers' goals and effectively articulate Segment's ability to meet these goals
Gain and maintain a deep understanding of and document the customers' architectural solutions/environment
Work in concert with the Enterprise Account Executives to build and adapt sales strategies and drive towards successful sales into F500 companies
Assist in Sales stages such as opportunity qualification, demonstrations, Proof of Concept presentations (POC), RFP responses & business justification in a technical pre sales capacity
Ensure the success of customer POCs through effective management of success criteria, planning and execution
Distill and advocate customer interests, needs and product feedback to Product Management, Engineering, Marketing and Sales
Maintaining awareness of internal roadmap and new product features to evangelize with customers and their feedback to Segment product management and engineering groups
Continuously learn and update skills and keep aware of industry trends in the integration and data management space
We encourage you to apply if this role excites you - even if you think you may not meet all of the qualifications. At Segment, we live by four values: karma, drive, tribe, and focus. We are always looking for outstanding individuals with diverse backgrounds and perspectives who embody these values. To learn more about life at Segment and our commitment to diversity, equity, and inclusion, visit our LinkedIn
page. We’re excited to meet you!
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Obsessed with solving customer problems
Passionate commitment to closing sales deals
5 years of experience in a sales/solutions engineering role, with a record of top performance in the B2B SAAS space for enterprise accounts
Bachelors degree in Engineering, Computer Science, MIS or a comparable field is preferred
A firm understanding of enterprise integration methodologies, best practices and API architecture
Strong technical background with hands on professional or personal experience many of the following areas:
Web development, mobile development, device platforms & architectures, ETL concepts and workflows, high availability systems and business continuity, message queuing patterns,Batch operations and pipeline design
3 years development experience in one or more of the following languages:
Java, Javascript, Ruby, Go, Node, Python
SQL development and optimization, Data warehousing, relational database architecture and data modeling with some of the following:
MySQL, PostgreSQL, Redshift, BigQuery, Spark, Hadoop
Ability to travel 25% to 50%
Superior organizational skills working with multiple customers and have the ability to switch context quickly throughout the day with various competing demands
Pluses
Background in product development, management or technical pre-sales of digital advertising technology such as ad platforms and networks, marketing automation, attribution etc.
Location
This role can be based in Sydney.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic
. Additionally, we empower employees to build positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn't what you're looking for, please consider other open positions

Company info

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