Analyst Enterprise Sales Support

Profile

The Enterprise Sales Support Analyst (ESSA), role is crucial in the success of the Enterprise Direct Sales Teams. A primary function of this role is to keep the administrative portion of our business moving forward as quickly as possible to close and capture revenue quickly. In order to do so, the role must possess in depth and detailed knowledge of all Enterprise Sales processes – including, but not limited to, creating Salesforce Opportunities, Quoting, legal contract creation, and ordering in all the Enterprise systems/tools. RESPONSIBILITIESHandle all questions and obstacles that come in through the internal communication platforms during all applicable business hoursScreen share, if needed, through Teams to watch steps and provide refresher training through one-on-one chat sessionsOpen cases and escalate on behalf of AEs to next level Sales Operation teams.Manage Briefcase Reporting - ensure sales resubmits orders within interval and escalate as neededIdentify patterns within Chat to identify training gaps and refer to Sales EnablementProvide clear direction of all Enterprise repositories for content and guidanceFully understand and be able to walk an Account Executive through all Frontier Sales Processes, including:Salesforce: creating Opportunities, Cases, and any other SF sales activitiesAddress & VoIP Qualification: Address ValidationQuoting: special pricingDiscount ProcessContract creation and electronic signature execution processOrdering systemsPulling Customer Service RecordsAny other administration and/or Special ProjectsQUALIFICATIONSAssociates degree or significant relevant work experience is required. Bachelor’s degree preferred.Minimum 5 years in customer support, project management, and/or sales roles, minimum of 4 years in direct sales within telecom environment preferred.Assertive, thinker with a how can I serve you attitude for our internal customersExtremely well organized and efficient with the ability to manage multiple tasks concurrently within demanding deadlinesExcellent verbal and written communications skills – high level of professionalismStrong attention to service levels; adaptable to different work styles and personalities in a dynamic and fast-paced environmentSalesforce CRM knowledgeBasic web-based application knowledgeDocuSign/SpringCM knowledge a plusBasic knowledge of DPI and CERT a plusTelecom product knowledge

Company info

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