Territory Manager

Profile

, Netherlands

Job Family Group:

Commercial and Retail

Worker Type:

Regular

Posting Start Date:

April 12, 2022

Business unit:

Downstream

Experience Level:

Experienced Professionals

Job Description:

Where you fit in?

Shell Mobility represents the single largest customer-facing business in the group serving more than 30mln mobility and over 250,000 Fleet customers per day through 500,000 service champions in over 44,000 sites across 70 countries. As RDS looks to the future, Mobility is critical to establish Shell as The Low Carbon Leader, with ambitions to be the no. 1 mobility and convenience retailer, with the world’s leading EV charging network and lead in business and goods mobility platform.

Achieving our ambitions will necessitate placing customers at the heart of our business, treating every interaction as a chance to bring our purpose to life to making people’s journeys better. We’re evolving from ‘fuels retailer’ to ‘mobility retailer’- innovating to meet our customers’ changing expectations around convenience, product quality, digitalization, and service. This includes continuing to improve the quality of our current products while expanding our alternative energy mosaic (LNG, hydrogen, EV charging and biofuels).

Within this business, Shell Nederland Verkoopmaatschappij is operating a network in NL of around 500 Mobility (formerly known as Retail) sites, which serve both B2C and B2B customers. The network consists of 300 RBA sites and 200 Dealer sites. The Dealer network consists of multiple multi-site Dealers, as well as many single site Dealers.

The Territory in the North-East part of NL, holds 40 sites, of which 18 are linked to one multi-site account.

What’s the role?

The Territory Manager (TM) plays a crucial role in implementing Mobility's five ambitions. The TM needs to coach the Dealer to achieve the highest financial performance and you need to balance the interest of Shell and the Dealer.

The Dealer market in NL is increasingly competitive, i.e. as a result of declining demand for traditional fuels, and Dealers are looking to compensate their loss of income and the market has become far more competitive and transparent than ever before. To defer from this pressure and to defend/attract Dealers with Shell, there is a clear need to support Dealers to extract more value from operational excellence, training, procurement and their shops. In addition, you need to coach on the HSSE and operational standards on site, you also need to manage the interfaces between the third parties, distribution, marketing, IT and the Fleet Solutions department.

The TM do site visits in his geographic territory and having regular 1-1’s with Dealers to discuss the volume, HSSE and operational performance.

Specific accountabilities:


Maximizing Dealer Sales potential whilst protecting Shell's interests, through contract management (both for ongoing contracts as renewals) and coaching and motivating the Dealers.
Deliver Sales & Operations targets through regular reviews and appropriate action plans.
Develop and deliver annual Dealer sales targets and plan for the Territory.
Strengthening and develop the implementation of the Dealer Value Propositions (eg through Future Fuels, ‘bio’ elements, Supply Chain, marketing innovations) for Dealer “stickiness” and overall profitability
Manage and maintain positive Dealer relationships, supporting Dealers to achieve and maintain top class site performance (including counseling to underperforming sites).
Ensure Dealers implement all areas of the Customer Commitment and ensure compliance with the Site Operations/HSSE standards, contracts and manuals.
Ensuring that Dealers' actions do not damage Shell's Reputation.
Ensuring that the Dealer trains and develops their staff and understands the importance of people in delivering the Customer Commitment.
Manage Shell’s credit risk in collaboration with the Credit Analyst


What we need from you?


A Bachelor’s degree
Commercial Acumen to influence the business relationship
Strong analytical skills to understand the P&L of Shell and retailer to coach them to a higher level
Proficiency with excel
Driving license is required
Dutch language is required


COMPANY DESCRIPTION

Shell Global Solutions International BV is a platform for international collaboration, with Shell offering direct employment to around ten thousand people in the Netherlands alone, including roughly 2,800 non-Dutch employees from around 80 countries. Diversity is key at Shell Nederland, and our employees reflect the innovation that stems from a diverse workforce. By joining Shell Nederland, you will benefit from an unrivalled industry-leading development programme that will see you tap into a pool of expert knowledge that will help propel your career. Shell Nederland is the holding company of most Shell companies operating in the Netherlands. Shell Nederland also has an advisory and coordinating role in numerous areas.

An innovative place to work

There’s never been a more exciting time to work at Shell.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in oil, gas and renewable energy to meet demand, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.

An inclusive place to work

To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.


We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.


A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

Company info

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