Account Manager

Profile

(Las Vegas, NV / Remote)
Basic Functions
The Account Manager’s primary focus is on revenue generation from signed Food Safety Technology contracts for hardware, software and consumables. This includes analyzing and monitoring vertical/customer orders and portfolios, organizing, tracking and identifying actions aligned and integrated with the Category Leader(s) efforts to generate revenue from installed software and service products expiration, communicating with key customer contacts (franchisees) to complete web orders and with sales, distributors, partners and operations to facilitate recurring revenue from label sales and software renewals. The Account Manager will have a key role in helping us to achieve our aggressive sales and revenue goals. Account Manager plays a large role in maintaining our reputation for excellent products and superior customer satisfaction.
The Account Manager must have excellent communications skills, oral and written, a pleasant, professional telephone manner and solid organizational and planning skills.
This role requires that the incumbent be organized, accurate and thrive in a growth environment where they must use their own creativity and experience to establish processes which lead to success – achieving recurring revenue targets. Experience using an ERP system/report output and a CRM management tool is a plus. They must enjoy customer service and helping people and be comfortable reporting on and accounting for their results. They must be contented in a fast paced, dynamic team environment that is continually changing and growing to meet the demands of our customers.
Nature and Scope
This position reports to the Vice President of Customer Success and will work closely internally with the Food Safety Technology Field Sales Representatives, Field Services, Technical Support and the Sales Support teams. No one reports to the incumbent.
The Account Manager is a fast-paced position that requires the ability to multitask and be tech-savvy, as the essential duty is to expand revenue from a growing base of installed contracts. An Account Manager is responsible for handling customer inquiries and gathering all required information for orders and expediting the delivery of products and renewals by delivering complete order information to the sales support team for execution. In this regard, the incumbent interfaces regularly with contacts internal and external to the TransAct organization, the mix of which can shift as TransAct responds to market changes. Internally, the incumbent interfaces with personnel from many departments, including sales and marketing, technical support, accounting and potentially software engineering. External to the organization, the Account Manager interfaces regularly with customers or potential customers, distributors and partners.
Responsibilities include, but are not limited to:
Solution Knowledge: Learn and understand the value customers receive from use of Food Safety Technology solutions and products (released and in development)
Revenue Opportunity Identification: Pro-actively review existing customer contracts and label usage reports, connecting information from different sources to create action plans which result in customer acceptance and revenue generation.
Problem Solving: Researches and handles any discrepancies or problems such as resolving new product ordering processes, credit issues, miss-shipments, short-shipments, and interfaces with the services group to address issues that the customers feel have not been resolved.
Post Sales Inquiries: Tracks orders and responds to customer inquiries about renewal orders, invoicing and outstanding payments as needed.
Special Projects: Support manager on special projects upon request. Must be willing to travel as needed.
The Account Manager is also responsible for generating various reports on a regular basis for distribution to both divisional and corporate management. These reports provide critical information such as: year-to-date totals and renewals by product and customer as well as terminations and action plans to enhance future renewals. The incumbent also provides administrative support by organizing and maintaining all files for assigned responsibilities, customers and territories and by providing management with periodic forecasts (revenue and units of software and labels).
Qualifications
The Account Manager should possess a minimum of an Bachelor’s degree in Business and/or equivalent and a minimum of three years of sales support or one year of software/service renewal order processing experience. In addition, some direct telephone selling (inside sales) experience as well as knowledge of food safety or software renewals is an asset. The incumbent must be computer literate and should be proficient in analyzing information/reports using word processing, ERP, CRM and Excel. The incumbent must have excellent communications skills, oral and written, a pleasant, professional telephone manner and solid organizational and planning skills with the ability to prioritize work and succeed under deadlines.
Essential Functions
1. Excellent communication and customer service skills enabling you to successfully contact clients to obtain missing information or answer queries.
2. A thirst for knowledge and ability to learn and adapt quickly and effectively.
3. Outstanding organizational and multitasking skills which facilitate providing details quickly.
4. Commitment to staying informed regarding new products and features.
5. Willingness to convey key feedback from customers internally and intuition to distill insights.
6. Research and resolve discrepancies for customer satisfaction.
7. Prepare essential information and distribute a variety of sales reports to corporate management.
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