Sr. Manager Sales Experience

Profile

**MEMBERS ONLY**SIGN UP NOW***. brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at **MEMBERS ONLY**SIGN UP NOW***..

Job Summary

Digital Experience & Platforms is front and center to the connectivity story at Xfinity. As part of the Sales Experience Team, you will be responsible for designing world-class customer and agent experiences across all customer touchpoints, including on the web, in the app and via chat.

Job Description

Core Requirements:


Focus on the customer, always

Be detail-oriented

Be a strong team player, confident in using strategy and vision to align teams around common goals and a shared roadmap. On any given day you will interface with partners in Sales, Marketing, Communications, Customer Experience, Engineering, Design, PMO, Operations, Finance, and Supply Chain, among others.

Facilitate stakeholder alignment and buy-in, using consumer research and business metrics, to build best-in-class experiences for agents and customers

Use sound business judgment, with strong analytical thinking skills and ability to influence others.

Drive innovation, definition, deliverables planning, and design of entirely new experiences and solutions, challenging all members of cross-functional team to think boldly and creatively.

Exhibit an ability to think ahead to operate in a platform mindset, iterating on core capabilities for our customers and thinking ahead to how and when you would apply them to customer experience.

Learn and understand an array of technical constraints, regulatory guidelines and business rules; and confidently translate these into experience requirements for design and technology teams to execute on.

Represent the Sales Experience team in meetings, including with Senior Leaders, and in communication across the company.


Employees at all levels are expected to:


Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.


Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

**MEMBERS ONLY**SIGN UP NOW***. is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, **MEMBERS ONLY**SIGN UP NOW***. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

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