Lead US Comm and Industrial Acct Manager

Profile

Texas, United States of America

Job Family Group:

Commercial and Retail

Worker Type:

Regular

Posting Start Date:

April 13, 2022

Business unit:

Downstream

Experience Level:

Experienced Professionals

Job Description:

What is the role?

The US Commercial & Industrial Natural Gas team is tasked with the meticulous management of our end user portfolio, supporting the customer base in minimizing their energy costs and exposure to commodity risk. Shell holds a broad footprint in this space, with access to sizeable, reliable gas reserves across the U.S., and backed by one of the industry’s largest trading operations.

We offer a suite of pricing and volume management solutions that are tailored to each customer’s budget and risk appetite. Our success is driven by a strong collaboration with our regional Trade desks, providing competitive offers and market intelligence to customers across the country.

Responsibilities:

The Team Lead is responsible for the retention and maintenance of a broad portfolio of Commercial & Industrial natural gas end users across the U.S. They will lead a team of 7 account managers across multiple offices responsible for the daily optimization of customer volumes to meet strict utility requirements, minimize supply costs, and prevent penalties. The team is also tasked with the execution of incremental trades and customer renewals in alignment with commercial targets and retention rates. Direct reports will be located in both our San Diego and Houston offices.

The position reports to the US Commercial & Industrial Gas Manager and will be responsible for the design and implementation of a retail deal management model, including digital tools, systems, and processes to increase portfolio scalability and minimize cost-to-serve. The lead will also identify and deliver a framework of controls across the retail value chain, including key metrics to highlight portfolio performance. The role will collaborate with C&I Originators in shaping strategy and product development.

The retail C&I natural gas space has a long deal-management cycle with little room for error. The person in this role will need to lead exceptionally well with self-drive and a strong passion for continuous improvement in order to stand up a framework of processes, tools, and controls for scalability. This is a multi-faceted role in a dynamic and evolving space of our commodity business.

Accountabilities :


Contribute to the delivery of Commercial targets related to the C&I end user customer base across the U.S.
Maintain a productive, collaborative relationship with Trade Desks in the Pacific Northwest, Desert Southwest, Midwest, South, MidAtlantic, and New England markets.
Establish a strong culture of commercial mindset and proactive customer care across the team to maximize performance, retention rates and customer satisfaction.
Implement tools & processes to share data and market intel with the customer base.
Effectively merge commercial, technical and project skills into an integrated strategy for the successful delivery of a sustainable, scalable retail framework.
Engage with stakeholders across the life-of-a-deal, including SMEs in Trading, Origination, Onboarding, Credit, Finance, Contracts, IT, Scheduling, Risk and Settlements. Seek to understand how they support the retail product and collaborate on ways to improve.
Participate in product development and implementation.


What we need from you


Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
Bachelor’s degree in Engineering, Business, or a related field of study.
10 or more years in energy operations, origination, trading, or sales experience is preferred.
7 or more years exposure to retail energy markets.
Previous experience with a retail Commercial & Industrial natural gas model.
Advanced knowledge of natural gas commodity pricing and risk management.
Knowledge of natural gas utility tariffs and operations.
Prior leadership experience. Supervisory experience is a plus.
Demonstrated track record of project delivery in continuous improvement.
Ability to travel every 6-8 weeks to engage with reports in Houston or San Diego.


Company description

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential…


We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.


A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws. Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability. As a US Federal Contractor, hiring selections are subject to periodic audit review and documentation of your selections should be maintained for a period of three calendar years. It is the policy of Shell in the U.S. (“Shell”) to provide equal opportunity to all individuals, employees and all qualified applicants for employment consistent with employment requirements and qualifications. Shell prohibits discrimination based on race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, citizenship, genetic information, or other protected status under federal, state or local laws. All employees are expected to support this policy and contribute to an environment of equal opportunity. If you need an accommodation for a disability during the resourcing process, please speak with an HR representative.

Company info

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