Associate Account Manager St louis MO

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Job Description
The Associate Account Manager supports the assigned Sr. Account Manager to provide proactive healthcare benefits account management through the development of strong relationships, industry knowledge and matrix partner navigation. Additionally, the candidate will support execution of strategic cross-sell initiatives for existing customers.

This individual develops and executes a client service strategy which will include responding to client and broker requests on benefit questions/clarifications, network analysis, or member concerns, providing timely updates to brokers and client teams as appropriate. This person will identify gaps in service levels, identify solution and lead resolution of issues by working with internal and external matrix partners, provide timely delivery and interpretation of report requests, collaborate with the Sr. Account Manager to achieve growth/renewal objectives and assist in the preparation and delivery of renewal.

This position manages plan administration activities, including the support of installation, plan set-up, eligibly, and billing by working with the implementation team and support areas, support Open Enrollment activities, and share process improvement ideas.

Pay Range
The typical pay range for this role is:
Minimum: 40,560
Maximum: 83,400

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications
• Client service support experience.
• Prior Health Insurance and Customer service experience
• Proficiency with desktop software applications such as e-mail, Word, Excel.
• Must be able to travel to meet local clients
• Effective communication skills, both verbal and written
• Supports a positive team environment
• Must be located in St Louis, MO market.

Preferred Qualifications
• 3-5 years of industry or customer service experience preferably within the healthcare industry working with complex clients at either a broker or carrier.

Education
• Associate's degree or equivalent work experience (HS diploma 2 years relevant experience)

Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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