Sales amp Marketing Coordinator

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Job SummaryFunctions as a supporting role for the Sales & Marketing department. (e.g. sending emails, communicating with customers, data input for sales bookings, assisting with social media management, digital driven marketing tasks). Acts as a liaison between Sales & Marketing and other departments within the hotel.  Prepare related documents throughout the sales & marketing (e.g., proposals, contracts). Promote awareness of brand image internally and externally by embodying the W core values. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Supports Sales & Marketing efforts through attendance at local client events and W happenings. Support with the day to day management of social media, digital marketing and social community engagement. Assists with creation of digital and print assets for the marketing team. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.Critical TasksPolicies And ProceduresnMaintain confidentiality of proprietary materials and information.nProtect the privacy and security of guests and coworkers.nFollow company and department policies and procedures.nEnsure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.nPerform other reasonable job duties as requested by Supervisors.nGuest RelationsnAddress guests' service needs in a professional, positive, and timely manner.nAnticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.nActively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.nWelcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.nThank guests with genuine appreciation and provide a fond farewell.nEngage guests in conversation regarding their stay, property services, and area attractions/offerings.nCommunicationnSpeak to guests and co-workers using clear, appropriate and professional language.nAnswer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.nPrepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.nTalk with and listen to other employees to effectively exchange information.nWorking With OthersnSupport all co-workers and treat them with dignity and respect.nDevelop and maintain positive and productive working relationships with other employees and departments.nPartner with and assist others to promote an environment of teamwork and achieve common goals.nPhysical TasksMove, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.Sales & MarketingnPerform general office duties to support Sales & Marketing (eg; sending emails, communicating with customers, data input for sales bookings, qualification of sales leads, editing of sales contracts and proposals).nAssist with the day to day management of social media, digital marketing and social community engagement. Assists with creation of digital and print assets for the marketing team. nCritical CompetenciesAnalytical SkillsnComputer SkillsnLearningnInterpersonal SkillsnTeam WorknInterpersonal SkillsnCustomer Service OrientationnDiversity RelationsnCommunicationsnEnglish Language ProficiencynCommunicationnListeningnTelephone Etiquette SkillsnWritingnApplied ReadingnPersonal AttributesnDependabilitynIntegritynPositive DemeanornPresentationnInitiativenOrganizationnDetail OrientationnTime ManagementnMulti-TaskingnPlanning and OrganizingnPreferred QualificationsEducationHigh school diploma/G.E.D. equivalentRelated Work Experience1 years of related work experience in a sales and/or marketing capacity. Experience working with InDesign and Photoshop an asset.Supervisory ExperienceNo supervisory experience is requiredAt Marriott, we are committed to putting our associates first and their health and safety are our highest priorities. This position requires associates to be fully vaccinated for COVID-19 per current Public Health Agency of Canada standards or approved for a Human Rights accommodation.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Notification To Applicants **MEMBERS ONLY**SIGN UP NOW***. takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please **** or email **** and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. Source: Hospitality Online,

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