Sales Support Specialist

Profile

**MEMBERS ONLY**SIGN UP NOW***.
This role facilitates positive business interactions and helps establish ourselves as a market leader with business & education clients and solutions customers (i.e. Hospitality, Business Incentives, Education, E-Commerce). The Sales Support Specialist assists the BBYB sales teams and clients by providing the highest level of service and satisfaction. To succeed in this role, the Support Operations Specialist must exhibit: strong attention to detail, the ability to easily navigate several systems and applications, strong problem-solving skills, and be well organized with the ability to multi-task
The Sales Support Specialist role will be required to work cross-functionally with **MEMBERS ONLY**SIGN UP NOW***. Business and Enterprise teams ensuring sales teams and business clients are supported appropriately through world class pre & post sale support, relationship building, & problem solving. This role relies heavily on high quality professional communication, in both verbal and written formats.

Key Responsibilities

Real Time Support
a. Responding to real time support inquiries via Symphony Business, Phone queues, & Email
b. Focus on a balance of speed to execution with quality of interactions/responses ensuring the appropriate outcome is delivered.
c. Pre-sales and post-sales tasks &/or queue calls include but are not limited to:
i. Pre-sale- Enabling skus, product availability, freight quotes,
ii. Post-sale - tracking/shipping etas, modifying home delivery dates, order cancellation
d. Works cross-functionally with business teams and external partners to obtain information needed to complete tasks.

System Navigation
a. Understand and utilize a multitude of systems & applications to execute daily tasks
i. Systems include but limited to: Comergent, OMA, FMS, Commerce Hub, Retek, edi
b. Ability to identify system issues and create tickets.
c. Communicate issues to appropriate teams as they arise.

Project work
a. Assisting in short term, client focused projects

Minimum Requirements
• At least 6 months of retail or customer support experience
• Ability to multi-task
• Possess a strong technical aptitude and willingness to learn
• Proven ability to develop relationships cross-functionally
• Be able to think creatively to solve complex issues
• Have the availability to work evenings until 6:30pm.

Company info

Sign Up Now - SellingCrossing.com