Account Executive MDU

Profile

The Account Executive, MDU (AE) is a multifaceted position within the Frontier Community Connections Organization.  The Account Executive position relies on expertise in Marketing, Sales and Customer Care, as well as proficiency in Reporting, Tracking, Business Finance and Network Design & Operations are required.   The incumbent AE will develop and execute strategies and relationships to manage the long-term health of the Multiple Dwelling Unit (MDU) property and customer relationships that we have enabled with our outstanding fiber products. The AE is assigned a module consisting of approximately 125 MDU properties and/or ~ 20,000 living units.  Modules are geographically and demographically diverse at a gatekeeper, customer and prospect level.   The AE is responsible to meet revenue, unit and penetration targets.Accountabilities include, but are not limited to:  Budget Management, Module Planning and Strategy, Property Tactical Approach, Program Utilization, Module Performance, Channel Strategy, Communication and Lifecycle Management. TERRITORY coverage/work across six counties.Module Planning and Strategy: The Account Executive owns sole responsibility for strategic planning for his/her module.  Accountability begins before an individual property is Network Created and extends throughout the property life cycle. Use solid understanding of core performance metrics (results tracking and reporting at the property, customer and prospect level) to develop approach and sales strategies (channels, tactics)Develop module forecasts incorporating history, seasonality and new Open for SaleIncorporate execution plan against forecast into Module PlanAnticipate and develop contingency/Get Well Plan for gap closuresDevelop Module SWOT (Strengths, Weakness, Opportunity and Threats)Display knowledge of MDU Propensity modeling in defining module opportunityDisplay in-depth knowledge of Competitive Challenges, Strategies and TacticsIdentify high risk propertiesIdentify any underserved properties within module as well as service needs/requirementsIdentify Challenges, Risks and Wild Cards (potential influences that could impact results i.e. changes in credit policy, delay in build)Develop/execute strategy to win/retain gatekeeper, customers and prospects at module propertiesStrategy should evolve through partnerships with all MDU Property Managers and should be customized for each property within the moduleShould include knowledge of property demographics including but not limited to: occupancy, income, demographics, architecture, owned vs rentals.Develop appropriate channel mix and manage relationships with, dedicated and Alternate Channel support resources i.e. Engagement Managers, D2D Resources, Master Agents, Retail and digital resources to drive best COAProgram ExecutionThe AE is charged with developing, managing and nurturing B2B relationships with Property Professionals as well as B2C interactions with our Consumer base and prospects.  Within this role the AE is the lead and director of the program executed against their assigned module. Establish, manage and grow B2B relationships with all MDU Gatekeepers (owners, boards and decision makers) in assigned modulesManage execution, optimization of sales programs and resources (Marketing Agreements, Referral Programs, Demo and BCOMP Accounts). AE will target and prioritize Marketing Campaigns within assigned modulesDevelop knowledge of Frontier Engineering and Operation structures in order to escalate and provide outstanding customer care (as well to prioritize market requirements and build)Manage Community Connections Marketing and bulk Agreement renewals in partnership with BDM teamManage external vendor resources and internal partner sales to optimize COA and ProductivityNegotiate, and manage daily onsite channel activities calendar for onsite sales, education and careLeverage internal channel resources to ensure customers in modules receive superior customer serviceQualifications/Job Requirements:Agent sales experience, (minimum 2 years) with at least 2 years in a management role in Channel sales, Telecommunications industry or a high-tech industry preferredExcellent communication skills-strong and verbal communication silksAbility to perform as a strategic thinker as well as a tactical performerPrevious experience leading diverse team of individuals and creating an environment that encourages creativity and excitement with producing consistently strong results.Must have success in leading a team or teams toward common goals that result in revenue generation.Ability to travel as needed for recruiting, training, relationship development and driving sales. (50% )Bachelor's degree preferred, high school diploma / GED requiredFour or more years of relevant work experience.Knowledge of Microsoft Office applications, Word and ExcelMust possess a valid state driver’s license with a clean driving record.

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