Part-Time Seasonal Gearhead 17.50/HR

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Seasonal BC GearheadThis role requires someone who is passionate about getting outside and enjoys sharing that passion with others! Youu2019ll be expected to provide next-level service and problem solving to deliver a best-in-class customer experience across multiple contact channels. As a Gearhead, youu2019ll help take our customeru2019s outdoor experience from good to great by recommending all of the right products for their pursuits.ESSENTIAL DUTIES & RESPONSIBILITIES:Handle customer contacts which involves answering gear questions, placing orders and account help through online chat, phone, email and SMSHelp customers choose the best gear for their needs and enter orders directly into our systemAssist customers with navigating our web sites, including product filters, policy pages and other self-service featuresRecommend add-on items and relevant services to ensure an excellent outdoor experience for our customersRepresent **MEMBERS ONLY**SIGN UP NOW***.u2019s core values through caring intensely about our customers, encouraging outdoor participation and inspiring othersSolve all problems with a customer-first mentality and out of the box thinking when requiredQUALIFICATIONS, SKILLS & ABILITIES:High School Diploma or equivalentMinimum of six months service/sales experience in any industry is preferredSolid skills with Microsoft Office (Word, Excel, Exchange etc.)Strong Communication skills (Verbal and Written)Strong ability to multitaskProactive mindset and creative problem solving skillsStrong Time Management abilityAbility to type 30 WPMPHYSICAL DEMANDS, VISUAL ACUITY & WORKING ENVIRONMENT:The employee is regularly required to talk and hearThe employee is frequently required to sit, stand and walkSpecific vision abilities required by this job include close vision, color vision, and ability to adjust focusThe noise level is the work environment is usually moderateThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.u00A0 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.ABOUT **MEMBERS ONLY**SIGN UP NOW***.:Seek it. Find it. Send it. We help customers seek the perfect gear for their **MEMBERS ONLY**SIGN UP NOW***., find their awe, and send it their way. Through our five brandsu2014**MEMBERS ONLY**SIGN UP NOW***., Competitive Cyclist, MotoSport, Bergfreunde, and Steep&Cheapu2014we give our customers the gear, knowledge, and inspiration they need to chase lifeu2019s greatest moments. We foster local outdoor communities around the locations of our expanding number of retail stores, and weu2019re actively creating a more inclusive and equitable outdoors for all through our Diversity, Equity & Inclusion initiatives.Weu2019re a company of Gearheads and we offer personalized expertise at every level of the organization. This means we curate the best assortment of premium gear and apparel, a premium shopping experience, personalized Gearhead advice, super-fast and accurate fulfillment, and aspirational and informative content.We take growth and personal fulfillment seriously. For our employeesu2014aka, our Herdu2014this means career growth potential and the ability to take ownership and make an impact daily. We offer perks like an exceptional gear discount, an annual summer Adventure Contest, summer barbecues, and a pet-friendly office.u00A0When you join the **MEMBERS ONLY**SIGN UP NOW***. Herd, you join a crew that is passionate about their jobs and equally stoked on the outdoors. Pre-dawn skintrack laps are the norm, MTB rides are our lunch break, and youu2019ll regularly find coworkers hitting the trail together post-work. Benefits are competitive and include medical, dental, vision, and disability & life insurance, paid maternity and paternity leave, 401(k) matching, Flexible Spending or Health Savings Account.#LI-EP1#BCRETAILu00A0

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