Sales amp Catering Coordinator Embassy Suites by Hilton St. Louis-Downtown

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DescriptionSupports, coordinates, and details the prompt, courteous and efficient delivery of group room and catering contracts to satisfy the customer’s service needs and to maximize the hotel’s profits. Assists on special projects as needed. What will I be doing?nProvides support to Sales Managers and Directors of Sales & Marketing in planning and detailing contracted group room and catering  agreements.    Maintains accurate and up-to-date client files. Prepares correspondence to customers, internal booking reports and file maintenancenHandles group rooms contracts after turnover including building groups in the reservations systems,  creating booking links, charging deposits, maintaining pick-up/availability communications with client, managing rooming list, detailing group’s needs to group and with internal team to ensure success, and other duties related to event execution.   nCreates and distributes internal/external letters, emails, resumes, room lists and group-related invoices. Represents the hotel and conducts conferences with individual customers by telephone or in-person to organize arrangements as they relate to events; i.e. set—up and execution of social and corporate meetings, meals and special events.  Creates banquet event orders and provides direction of meeting and/or catering logistics to catering and event services managers and other departments and team members responsible for event execution.nParticipates in daily business review meetings, pre-convention meetings, training and other sales-related meetings are part of the job function. This position works closely with other departments in the hotel to ensure quality service is provided to the guest at all times.nIn-house support for the Sales Managers when required. Prepare and process purchase orders and check requests.nSystems and Applications Frequently UsednOutlooknMS Office – Word, Excel, PublishernR&InOnQ PMnDelphinThe Lobby – RAPID, Tally, Attendee Website, FastPay, marKIT, Key Hotel Marketing Reports (GRIP)RequirementsWhat are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:nHospitality - We're passionate about delivering exceptional guest experiences.nIntegrity - We do the right thing, all the time.nLeadership - We're leaders in our industry and in our communities.nTeamwork - We're team players in everything we do.nOwnership - We're the owners of our actions and decisions.nNow - We operate with a sense of urgency and disciplinenIn addition, we look for the demonstration of the following key attributes:nQualitynProductivitynDependabilitynCustomer FocusnAdaptabilitynWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all! Source: Hospitality Online,

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