Guidance Center Market Support

Profile

Description

The Market Operations Support / Guidance Centers Professional 2 roles will report to the Associate Directors of each Guidance Centers region and support that leader and his / her markets in accomplishing their goals by managing operational and administrative processes related to marketing, health and well-being programming

Responsibilities

The Guidance Centers Professional 2 performs duties such as the following:


Key player in the processes to develop marketing collateral for a regional territory
Act as a liaison between regional markets and the national marketing team to provide insight on market strategy in order to populate calendars, direct mail, etc.
Serve as primary quality point person for development of monthly calendar
Develop and implement operational plan to ensure all POS branding, signage and marketing is used appropriately and effectively in each Center in the region
Ensure adherence to CMS Medicare marketing guidelines
Support local market leaders and national health and well-being programs team in developing a slate of monthly activities in the Guidance Centers
Schedule presenters - including doctors and other community partners - to facilitate events in the Guidance Centers
Perform legal review of events per Humana processes and CMS guidance
Work with local leaders to develop and refine a slate of high-quality local programs engaging with local internal and external partners as appropriate
Implement market strategy initiatives including building trusting relationships with external partners and engage with appropriate market business partners to support market plan
Lead events, projects, pilot programs and processes to help solve problems and meet organizational goals
Host in person meetings with internal business partners
Support regional leaders and corporate team in pursuing market strategy and goals
Act in a consultant capacity working independently to find innovative ways to drive metrics. Leading special projects in a regional capacity.
Fill in staffing gaps in the region at the Senior Professional level. Due to maternity / medical leaves, resignations, etc.
Collaborate with Regional Manager who is driving strategy and high level relationships


Required Qualifications


Bachelor's Degree or, in lieu of degree, a minimum 5 years of business leadership experience
3 years of experience in retail operations, sales, marketing or related field
Must be able to work independently and be self-directed and motivated
Flexible and accommodating to last minute additions and changes to schedules
Excellent interpersonal skills and presentation skills
Intermediate to advanced knowledge of Microsoft Office products to include: Word, Excel, PowerPoint and Outlook
Must have reliable transportation
Must be willing to travel locally as needed


Preferred Qualifications


Bachelors degree
Previous healthcare experience
Customer service experience


Interview Format

As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called Modern Hire. Modern Hire Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.

If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from **** with instructions to add the information into the application at Humana's secure website.

Scheduled Weekly Hours

40

Company info

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