Manager Sales Enablement and Engagement - Field Sales

Profile

**MEMBERS ONLY**SIGN UP NOW***. brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at **MEMBERS ONLY**SIGN UP NOW***..

Job Summary

Responsible for coordination and support of all field sales huddles and trainings, roll out of new product initiatives and month/quarterly all sales team meetings. Prepares/produces all materials and presentations to help train and prepare leaders for execution and support in the field. Maintains escalation of systems and activation issues, as well as sales support. Point of contact for sales entry and sales support tools.

Job Description

Core Responsibilities


Provides customer service leadership with regard to all facets of operations analysis, performance management and time entry.

Prepares, analyzes and leads operations through statistical analysis of activity.

Contributes to elevating the team's sales skills with emphasis on establishing rapport, pitch delivery, top/down selling, listening skills & overcoming objections as well as closing techniques, working with direct sales and CAR supervisors.

Systems and tools point of contact. Ensure all reps are trained in order entry flow process, activation process, use of tools and working with Global. Escalate systems and activation issues. POC and liaison to NED/HQ to help roll out improvements and training for tools. Provide feedback on how to improve tools based on feedback from the field.

Accelerate adoption of new offers and product initiatives - prepare training materials, train leaders to help accelerate deployment and support in the field.

Maximize product fluency & competitive knowledge by positioning our products, pricing and offers vs. competitors, to help overcome objections. Weekly huddle decks, topics, product labs and role play, top-down selling.

Contribute to driving coaching culture by coordinating leader trainings, coaching/skill development and Sales Pro Huddles, in conjunction with measurable results grounded in performance data.

Coordinate onboarding training schedule and tools for new hires and supervisors to ensure success. Collaborate with sales managers and supervisors for effective onboarding of new team members. Ensure product/offer/systems onboarding of all new reps and supervisors.

Plans, develops and administers customer service programs in adherence with national and system customer service objectives.

Implements company policy, procedures, standards and goals.

Conducts regular meetings with Customer Care Supervisors to maintain two-way communication and achievement of departmental objectives.

Monitors customer service productivity in accordance with established policy to assure adherence as well as completeness in all customer transactions.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.


Employees at all levels are encouraged to:


Understand our Operating Principles; make them the guidelines for how you do your job

Always improving the customer experience - think and act in ways that put our customers first, give them flawless digital options at every touchpoint, and make them promoters of our products and services

Know your stuff - be hardworking learners, users, and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiences

Win as a team - make big things happen by working together and being open-minded.

Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks, and helping us elevate opportunities to do better for our customers

Strive for results and drive growth

Respect and promote inclusion and diversity

Do what's right for each other, our customers, investors, and our communities!


What are the BENEFITS of **MEMBERS ONLY**SIGN UP NOW***.?


Development and Advancement Opportunities

Employee Resource Groups

Day 1 Medical/Dental/Vision Insurance

401k Matching

Discounted Services (must reside in the footprint)

Many more benefits and perks!


Disclaimer:


This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer

**MEMBERS ONLY**SIGN UP NOW***. is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, **MEMBERS ONLY**SIGN UP NOW***. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

Sign Up Now - SellingCrossing.com