Senior Deal Specialist - German speaking

Profile

See yourself at Twilio
Join the team as our next Senior Deal Specialist - Deal Strategy & Operations
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help
companies and developers worldwide
build better applications and customer experiences.
Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports
diversity, equity & inclusion
wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the Job
Twilio is looking for a curious, action-oriented Sr Deal Specialist for the Deal Strategy and Operations Team who lives the
Twilio Magic
to support our sales org. This is an exciting role for the individual to gain and expand their broad spectrum of cross functional interactions and leading non-standard end-to-end commercial agreements or Order Forms (OF). This role will work to appropriately structure the deal to be a ‘Win-Win’ for both the customers and Twilio! You will be passionate, dedicated and have the ability to understand complex problems while providing explanations and solutions which are sound and clearly communicated.
Responsibilities:
You will also have:
Four plus years experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations preferably in contracting, procurement, or billing operations
Outstanding German and Englisch communication skills
Collaborate with and establish solid trusted working relationships with team members, Product Management, Commercial Legal, Billing Operations, Commercial Finance, and Sales.
Serve as advisor to Deal Specialist as designated by manager on custom order form creation for both Twilio and SendGrid.
Collaborate with sales to create custom language requests in compliance with corporate policies without direct supervision.
Demonstrated ability to manage a large number of inbound custom contract requests including utilizing nonstandard clause library, recommending custom language to support sales during the negotiation phase in compliance with corporate policies.
Deep understanding of pricing and commercial terms to enforce the corporate approval framework and associated policies.
Ensure forward deal momentum as well as troubleshoot, escalate, and resolve issues with deal velocity especially during month and quarter end
Excellent verbal and writing skills and the ability to comprehend complex written concepts
A digilent, detail oriented skill set, able to work in a fast-paced environment and juggle multiple responsibilities at one time, while remaining extremely organized
Provide dedicated and excellent customer service
Comprehensive experience in Salesforce and Apttus CLM, MS-Office and / or G-Suite experience
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Desired:
Twilio is looking for an experienced professional who lives the
Twilio Magic
and has a strong background in sales, sales operations, support and / or deal desk.
Knowledge and/or experience using online sales and/or document management tools such as Salesforce, CLM, and JIRA.
Required:
To establish trusted working relationships with team members, Product Management, Commercial Legal, Billing Operations, Commercial Finance, and Sales.
To ensure forward deal momentum while providing excellent customer service, as well as troubleshoot, escalate, and resolve issues with deal velocity especially during month and quarter end.
Bachelor’s degree or Associate's degree plus 4 years of experience or 6 years of experience
Location:
This role will be based in our London office.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn't what you're looking for,
please consider other open positions

Company info

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