Renewal Account Specialist

Profile

**MEMBERS ONLY**SIGN UP NOW***. brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at **MEMBERS ONLY**SIGN UP NOW***..

Job Summary

FreeWheel's Strata platform offers agencies comprehensive tools and capabilities for every step of the campaign workflow, from pre-buy through execution. It enables cross-media campaign planning, activation, optimization, and financial management, all in one system. FreeWheel is looking to hire a Renewal Specialist to join our demand side software organization. This person will be a key participant in sales organization focused on retaining current customers on our Strata platform through commercial strategies. The Renewal Specialist will support both the sales team and senior management to increase account penetration, revenue growth, and customer satisfaction. Further, they will monitor the progress of all current customers, maintain a database, and provide reports to senior management. In this role, they will work cross-functionally internally to brainstorm, model, package, price, pitch, negotiate, and manage the execution of deals with agencies across the ecosystem. The successful candidate will require excellent communication and problem-solving skills, and the ability to think strategically while being analytical and detail oriented. Advanced excel skills and an entrepreneurial, commercial mindset are a must.

Job Description

Responsibilities:


Serve as the 'In-house' Deal Desk resource to provide advanced financial modeling support for all renewals.

Effectively manage a proactive pipeline of renewals, working within a defined sales process to analyze, segment, and renegotiate all renewals.

Drive revenue through supporting negotiation of contracts and closing renewal business with current customers.

Provide recommendations based on a customer's business needs and usage patterns

Serve as the voice of the customer and collect feedback to enable product, pricing, and process.

Collaborate and work with other members of the sales organization to build strategic financial plans for customers.

Properly communicate the status of renewals to internal management including senior leadership with realistic timelines and hurdles to the overall success of a particular deal.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

Other duties and responsibilities as assigned.


Who you are:


2 years of sales/ experience in AdTech, linear and/or digital media experience working with agencies will be considered a plus

Experience with financial modelling and understanding of software pricing structures

Excellent communication skills, both verbal and written, and a meticulous attention to detail

A strong learning curve, with the ability to understand a customer's needs on both the business and technical sides

A passion for customer success and a track record of growing customers revenue

Self-motivated with high energy and a willingness to learn and adapt

Strong organizational skills, preferably with hands-on CRM experience

Entrepreneurial spirit, with the ability to wear many hats and a strong desire to build something great.


Employees at all levels are expected to:


Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.

Win as a team make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors, and our communities.


Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

**MEMBERS ONLY**SIGN UP NOW***. is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, **MEMBERS ONLY**SIGN UP NOW***. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Salary:

Pay Range: $82,164.00 - $123,246.00

**MEMBERS ONLY**SIGN UP NOW***. intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

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