CoverWallet-Sales Development Representative Manager

Profile

CoverWallet, an Aon company, was founded in 2015 to reinvent the $100 billion small business insurance industry by using data, design, and technology. As a part of Aon, a leading global professional services firm providing a broad range of risk, retirement and health solutions with 50,000 colleagues in 120 countries, CoverWallet has the mentality and culture of a high-growth startup with the backing and support of a global multinational company.CoverWallet is the easiest way for businesses to understand, buy, and manage insurance online and has been recognized as a CNBC Upstart 100, won the Best Insurtech Solution from the Benzinga Awards and was named “One of the Most Entrepreneurial Companies in America” by Entrepreneur Magazine. Job Summary:Responsible for leading a team of Sales Development Representatives. Essential Job Functions:Lead a team of Sales Development Representatives (located in the Philippines)Responsible for handling customer requests for insurance applicationHold team members accountable for hitting daily performance metricsHold team members accountable for the quality of their work and completing their work accuratelyBuild and maintain the SDR team schedule in collaboration with the SDR Team LeadsCoach and upskill team members on insurance knowledge provide updates to leadership regarding team performanceWork in collaboration with the Sales teamProvide feedback to Sales and MarketingProvide daily updates on SLA, staff attendance, challenges, etc. to managementHandle escalations from SDR TeamReview and respond to negative CSATs and WeCare casesCreate and provide additional training to the SDR Team (as needed)Provide guidance and support to the SDR Team Leads and SDR TrainerComplete monthly, 3rd month, 5th month and annual reviews for the SDR teamUsing Observe.AI, audit the SDR team's calls (in conjunction with the Team Leads and Trainer)Qualifications:Education/Experience :Bachelor's degree in business or relevant area of study preferred3-5 years of prior management experience (if external)Valid Property and Casualty license preferredExperience in Commercial Insurance preferredTechnical:Basic digital literacy, G suite preferred, and Salesforce a plus.Strong ability to communicate via email and phone.Professional: Ability to build strong relationships, initiate action and adjust to change are key attributes of this roleConfirmed strong verbal, written, and interpersonal communication skillsCreative problem solver with strong analytical skills; self-motivated; excellent communication skillsAbility to take the initiative to gather and use customer feedback to identify both needs and opportunitiesWe offer you:A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Our Colleague Experience:From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience. About Aon:Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. 2508820,qualifications:UNAVAILABLE,responsibilities:CoverWallet, an Aon company, was founded in 2015 to reinvent the $100 billion small business insurance industry by using data, design, and technology. As a part of Aon, a leading global professional services firm providing a broad range of risk, retirement and health solutions with 50,000 colleagues in 120 countries, CoverWallet has the mentality and culture of a high-growth startup with the backing and support of a global multinational company.CoverWallet is the easiest way for businesses to understand, buy, and manage insurance online and has been recognized as a CNBC Upstart 100, won the Best Insurtech Solution from the Benzinga Awards and was named “One of the Most Entrepreneurial Companies in America” by Entrepreneur Magazine. Job Summary:Responsible for leading a team of Sales Development Representatives. Essential Job Functions:Lead a team of Sales Development Representatives (located in the Philippines)Responsible for handling customer requests for insurance applicationHold team members accountable for hitting daily performance metricsHold team members accountable for the quality of their work and completing their work accuratelyBuild and maintain the SDR team schedule in collaboration with the SDR Team LeadsCoach and upskill team members on insurance knowledge provide updates to leadership regarding team performanceWork in collaboration with the Sales teamProvide feedback to Sales and MarketingProvide daily updates on SLA, staff attendance, challenges, etc. to managementHandle escalations from SDR TeamReview and respond to negative CSATs and WeCare casesCreate and provide additional training to the SDR Team (as needed)Provide guidance and support to the SDR Team Leads and SDR TrainerComplete monthly, 3rd month, 5th month and annual reviews for the SDR teamUsing Observe.AI, audit the SDR team's calls (in conjunction with the Team Leads and Trainer)Qualifications:Education/Experience :Bachelor's degree in business or relevant area of study preferred3-5 years of prior management experience (if external)Valid Property and Casualty license preferredExperience in Commercial Insurance preferredTechnical:Basic digital literacy, G suite preferred, and Salesforce a plus.Strong ability to communicate via email and phone.Professional: Ability to build strong relationships, initiate action and adjust to change are key attributes of this roleConfirmed strong verbal, written, and interpersonal communication skillsCreative problem solver with strong analytical skills; self-motivated; excellent communication skillsAbility to take the initiative to gather and use customer feedback to identify both needs and opportunitiesWe offer you:A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Our Colleague Experience:From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience. About Aon:Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.,skills:UNAVAILABLE,workHours:UNAVAILABLE,jobBenefits:UNAVAILABLE,datePosted:2022-04-26T23:20:00 0000,employmentType:FULL_TIME,educationRequirements:UNAVAILABLE,salaryCurrency:USD,baseSalary:{@type:MonetaryAmount,currency:USD,value:{@type:QuantitativeValue,value:0,minValue:0,maxValue:0,unitText:YEAR}},validThrough:2023-04-26T23:20:54.000Z,industry:UNAVAILABLE,hiringOrganization:{@type:Organization,name:Aon Corporation,sameAs:****York,streetAddress:7910 Lehigh Crossing Rd.nSuite 1,postalCode:14564,addressCountry:United States}}}

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