Customer Care Specialist/Inside Sales - High Tech - Military Veterans

Profile

u003cpu003eu003cspanu003eThe Customer Care Specialist (CCS) is an inside sales position that promotes continued growth and superior customer service for new business and current customers within an assigned territory. Serves as an internal sales and customer contact for initial inquiries, quotes and service within an assigned area and to provide support. Follows-up on sales and marketing opportunities via e-mail and phone communications. Supports and promotes continued growth of new business for CSA Group Testing, Inspection and Certification services.u003c/spanu003eu003c/pu003eu003cpu003eu003c/pu003eu003cpu003eu003cbu003ePrincipal Duties u0026amp;u003c/bu003eu0026nbsp; u003cbu003eResponsibilities:u003c/bu003eu003c/pu003eu003culu003enu003cliu003eu003cpu003eu003cspanu003eSupports the Sales process by providing preliminary information to prospective contacts/leads and current customers.u003c/spanu003eu003c/pu003eu003c/liu003enu003cliu003eu003cpu003eu003cspanu003eContacts current customers and promotes CSA certification and testing services for new business opportunities.u003c/spanu003eu003c/pu003eu003c/liu003enu003cliu003eu003cpu003eu003cspanu003ePrepares proposals and provides support for customers, including Notices and FIR Findings.u003c/spanu003eu003c/pu003eu003c/liu003enu003cliu003eu003cpu003eu003cspanu003ePromotes CSA services by contacting current clients whom are using our competitors and other various testing and certification agencies.u003c/spanu003eu003c/pu003eu003c/liu003enu003cliu003eu003cpu003eu003cspanu003eMaintains input of new/existing client information into the Centra.u003c/spanu003eu003c/pu003eu003c/liu003enu003cliu003eu003cpu003eu003cspanu003eAssists and supports SAMs in their annual goals to increase bookings.u003c/spanu003eu003c/pu003eu003c/liu003enu003cliu003eu003cpu003eu003cspanu003eWorks in conjunction with the Marketing team to provide administrative and coordination support for events, including pre-work, scheduling, mailings, marketing materials, and customer contacts.u003c/spanu003eu003c/pu003eu003c/liu003enu003cliu003eu003cpu003eu003cspanu003eFollows up on open quotations and sales opportunities.u003c/spanu003eu003c/pu003eu003c/liu003enu003cliu003eu003cpu003eu003cspanu003eManages the Certification Sales inbox to qualify and tracks leads.u003c/spanu003eu003c/pu003eu003c/liu003enu003cliu003eu003cpu003eu003cspanu003eResearches customer accounts, identify opportunities for growth u0026amp; generate interest.u003c/spanu003eu003c/pu003eu003c/liu003enu003cliu003eu003cpu003eu003cspanu003eProvides information and input into the Commercial Unit to assist with the establishment of new opportunities and areas of focus for CSA Group TIC services.u003c/spanu003eu003c/pu003eu003c/liu003enu003c/ulu003eu003cpu003eu003c/pu003eu003cpu003eu003cbu003eEducation u0026amp;u003c/bu003e u003cbu003eExperience:u003c/bu003eu003c/pu003eu003culu003enu003cliu003eu003cpu003ePost-secondary education required.u003c/pu003eu003c/liu003enu003cliu003eu003cpu003e2-4 years of Sales or Marketing experience.u003c/pu003eu003c/liu003enu003cliu003eu003cpu003eUnderstanding of Salesforce and Workday a plus.u003c/pu003eu003c/liu003enu003cliu003eu003cpu003eKnowledge of the safety certification industry.u003c/pu003eu003c/liu003enu003c/ulu003eu003cpu003eu003c/pu003eu003cpu003eu003cbu003eSkills:u003c/bu003eu003c/pu003eu003culu003enu003cliu003eu003cpu003eComputer proficiency in Word, Excel, PowerPoint, (Microsoft Outlook or an equivalent CRM application) and database applications.u003c/pu003eu003c/liu003enu003cliu003eu003cpu003eExcellent verbal and written English communication skills.u003c/pu003eu003c/liu003enu003cliu003eu003cpu003eExcellent phone and customer service skills.u003c/pu003eu003c/liu003enu003cliu003eu003cpu003eDetail oriented and able to handle multiple tasks.u003c/pu003eu003c/liu003enu003cliu003eu003cpu003eAble to maintain positive contacts within all levels of the organization to exchange explain and interpret information or ideas and follow-up on client requests.u003c/pu003eu003c/liu003enu003c/ulu003eu003cpu003eu003c/pu003e

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