Account Manager

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Account Manager
Columbia, MD
FEi Systems, Inc.
, in Columbia, MD, hires only skilled and talented IT professionals to effectively execute on technical tasks while using leading technology tools. When working in development at FEI, you develop solutions, not just code.
FEi is a fun and flexible environment where a work/life balance is encouraged. While people are expected to work in the Columbia office, flexible work hours allow employees to juggle things that come up, such as doctor's appointments and other obligations.
FEi is also a diverse environment. Employees come from around the globe with 18 countries represented in its workforce. Approximately 50% of FEI employees speak more than one language while approximately 25%of employees speak 3 or more languages fluently! The people at FEi are truly valued as the company’s number one asset.
Our company offers outstanding medical, dental and vision benefits, as well as a competitive 401(k) and extensive paid time off. Other perks when working at FEi include discounts for new computers and fitness memberships. FEi encourages its employees to continue to enhance his or her skills and keep up-to-date on new technologies through company reimbursement, based upon approval.
Job Summary:
The Account Manager is responsible for driving retention and client satisfaction through individual and group meetings, successful management of client satisfaction issues through analysis, mediation and resolution expedition. The Account Manager utilizes a thorough understanding of the financial implications of their activities and successfully manages invoicing /accounts receivable negotiations to a favorable conclusion. The Account Manager works together with management to articulate and contribute their unique perspective to strategy and direction discussions with WITS decision makers.
WITS is a web based EHR, designed to meet the growing need to capture client treatment data and satisfy mandatory government reporting requirements for the planning, administration, and monitoring of Behavioral Health and related Social Services. WITS facilitates cooperation and collaboration among providers by enabling the secure sharing of client treatment information via the web.
WITS consists of numerous clinical, administrative and reporting modules that are organized by the workflow process giving any organization a great deal of control to customize their system.
Principal Responsibilities:
Develop and manage overall customer relationship.
Maintain and follow Communication Plan for each customer.
Manage contract and all associated contractual obligations.
Understand project budget and manage to profitability.
Manage all required internal and external reporting.
Coordinate with Business Development for new contracts and contract renewals.
Work with customers to identify possible enhancements and opportunities to expand WITS within the state/county.
Coordinate with other Account Managers to identify needs and opportunities across customer base and manage cross-customer communication and funding.
Thoroughly understand requirements and expectations.
Work with Implementation Managers to develop and approve technical requirements.
Work with customers to set expectations for delivery dates.
Maintain Risk work items as necessary.
Required Skills:
Any combination of academic education, professional training or work experience, which demonstrates the ability to perform the duties of the position.
Familiarity with the clinical and business processes within Behavioral Health settings as well as in-depth understanding of general healthcare treatment.
Ability to successfully accomplish projects and tasks without clear lines of authority.
Ability to successfully work independently.
Superior communication skills particularly in what can be highly challenging situations.
Strong account planning skills.
Ability to create and build relationships. Demonstrated track record of success and established relationships.
Excellent listening, negotiation and presentation skills.
Good organizational and time management skills.
Ability to coordinate resources and relationships outside of direct line of responsibility.
Proven and effective leadership across complex, matrix organizational structures.
Ability to set and manage priorities judiciously.
Polished presentation skills.
A strong operator, capable of driving delivery excellence and operational efficiency.
A meticulous attention to detail, especially around financial planning and metrics.
Solid Program Management expertise with a proven history of delivering complex programs of work.
Preferred Experience:
Understanding of Evidence-based Practices applied to Behavioral Health treatment
Understanding of clinical management tools within a Behavioral Health inpatient environment
Experience playing multiple roles within a software development team
Understanding of government-funded (Federal, State, local) Behavioral Health programs
Knowledge of process improvement, workflow, benchmarking and evaluation processes.
Demonstrated ability to balance goals of the organization with goals of the customer.
Ability to understand and represent the needs of the end user in a software development environment.
Primary Location
United States-Maryland-Columbia
FEi is a leading IT company specializing in Federal and Local Government data system solutions. For the past decade we have maintained a leading position in providing programming and consulting services in our primary areas of expertise- Behavioral Health Data Systems, and Clinical Trials Software Solutions for institutional systems of care. At FEi Systems, we recognize that our employees are an important part of our success. We promote a team environment where all employees have the opportunity to achieve professional and personal success. Currently FEi is looking for highly skilled, self-motivated and creative individuals to join our talented team of experts. FEi is an equal opportunity employer that believes in growing and promoting a diverse work force. Our employee compensation and benefits package is competitive within the industry and is designed to help employees meet varying needs throughout their careers and lives. If you're looking for a rewarding work environment that will challenge your mind and expand your horizons, then joining the FEi team may be right for you. Please send your résumé to **** or view all of our openings at ****Company Overview
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