CarePlus Community Center Consumer Service Operations Representative 3 - Orlando FL

Profile

Description

The CarePlus Community Center Consumer Service Operations Representative is responsible for the providing an excellent member services experience to our Community Center members. The Consumer Service Operations Representative 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment.

Responsibilities

The Consumer Service Operations Representative 3 may perform installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations. Investigates and settles claims and customer service issues. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.

Required Qualifications


1 - 3 years of customer service experience, including data entry documentation
Previous in-person, inbound and/or outbound call center or related customer service experience
Excellent verbal, listening and written communication skills
Aptitude for quickly learning and navigating new technology, systems and applications
Proficient in Microsoft Office Outlook and Word
Working knowledge of computers, or a demonstrated technical aptitude and an ability to quickly learn new systems
2 years of leadership, escalated calls, team lead or similar experience
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications


Associate's or Bachelor's Degree
Bilingual - Spanish/English
Previous healthcare experience
Previous retail or b2b sales experience
Medicare experience


Additional Information

This is a location based role in Orlando, Florida. The person hired for this role will be required to work on-site Monday-Friday from 8am to 5pm ET. The training for this position will be virtual for approximately 4-6 months.

Scheduled Weekly Hours

40

Company info

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