Customer Service Rep/Sales Support

Profile

Do you want to join a growing company with endless opportunities to take your career to the next level? Do you enjoy interacting with people and delivering excellent customer service? Position's located in Burr Ridge, must have strong customer service experience, exposure to projects and sales team support. Direct hire pays up to $60k (based on experience) with benefits. Immediate interviews!
Job Requirements:
Friendly, outgoing and warm personality
Excellent customer service delivery, minimum 2 years customer service and sales support experience
Strong MS Office
Able to work in office Mon-Fri
Job Duties:
Answers incoming customer inquiries regarding billing issues, product problems
Updates customer order information
Stays updated on product knowledge
Problem solving and proactively turning frustrated clients into repeat customers
Project management - Keeping track of shipments, making files for projects sending out order confirmations with orders
Communicate effectively, resolves conflicts, and corrects root cause of issues
Other responsibilities as assigned
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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