Best Buy Store Phone Operator

Profile

**MEMBERS ONLY**SIGN UP NOW***.
The **MEMBERS ONLY**SIGN UP NOW***. Store Phone Operator will provide fast and friendly over-the-phone support for customers. Works with the customer to become a trusted advisor and partner, assisting them in making technology a part of their everyday life. The **MEMBERS ONLY**SIGN UP NOW***. Store Phone Operator partners with surrounding stores, as needed, to ensure the customer's needs are met and provides phone support for multiple **MEMBERS ONLY**SIGN UP NOW***. locations. They will use available tools and resources to assist customers in answering questions or resolving issues.

Job responsibilities include:
Uses strong communication skills to provide customer support, solving issues and providing solutions over the phone.
Uses a wide variety of company resources and tools to meet customer needs over the phone.
Understand basic Checkout, Customer Service (Price Match, Returns/Exchanges) and Store Pickup processes as outlined in operating procedures and policies listed on BestBuy.com.
Ability to speak to weekly/daily on promotions and offers to customers over the phone.
Maintains a working partnership with nearby retail locations and associates.
Basic Qualifications
Ability to work successfully as part of a phone support team
Ability to work a flexible schedule inclusive of holidays, nights and weekends
Preferred Qualifications
3 months experience working in customer service, sales or related fields

Company info

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