Location
Torrance, CA, United States
Posted on
Mar 22, 2022
Profile
**What You Will Do**All Loweu2019s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Customer Service Associate, this means:u2022 Being friendly and professional, welcoming customers to Loweu2019s and helping with home improvement project needs.u2022 Validating loading tickets and processing orders and deliveries accurately so customers receive merchandise as expected and in a timely manner.u2022 Engaging in safe work practices and encouraging others to do the same.The Customer Service Associate is responsible for customersu2019 experience with Loweu2019s. This associate plays a critical role in helping our customers select the right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all customer needs are met. In addition, this associate delivers excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers. This associate must always remain vigilant and report any safety or security concerns around the entrance of the store.The Customer Service Associate responsibilities vary dependent on the department he/she supports. Customer Service Associates work in one of the following areas: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. Individuals applying for a role as a Customer Service Associate may be considered for any one of these areas, depending on hiring needs and skillset.Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.**What We're Looking For**u2022 Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store.u2022 Requires morning, afternoon and evening availability any day of the week.u2022 Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.u2022 CSAs assigned to the Greeter departments (available in select stores) minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance.u2022 CSAs assigned to all other departments (excluding Greeter departments) minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.**What You Need To Succeed**Minimum Qualificationsu2022 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.u2022 6 months experience using common retail technology, such as smart phones and tablets.u2022 Ability to obtain sales related licensure or registration as may be required by law._Preferred Qualifications_u2022 6 months of sales experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.u2022 6 months of retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.u2022 Bi-lingual skills, if applicable to the store.u2022 Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).**EEO Statement**Loweu2019s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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