Supervisor Sales Support/ SWAT Team - Employer Group - Work At Home WI

Profile

Description

The Supervisor, Sales Support provides timely and effective sales administrative support to assist with the acquisition or retention of customers. The Supervisor, Sales Support works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach.

Responsibilities

The Supervisor, Sales Support processes sales and invoices so that customer orders paid accurately and on time. Drafts sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements. Makes standard calculations to accurately compile and report statistics. Performs background research on customer accounts, prospects, competitors, and industry trends to support the sales teams activities. Answers internal and customer inquires. Communicates with staff from other areas in the organization to confirm the status of orders and resolve customer complaints. Maintains up-to-date customer records. Decisions are typically are related to schedule, plans and daily operations. Performs escalated or more complex work of a similar nature, and supervises a group of typically support and technical associates; coordinates and provides day-to-day oversight to associates. Ensures consistency in execution across team. Holds team members accountable for following established policies.

Required Qualifications


5 years of experience with telephonic sales or client retention in Employer Group Products
Proficient in Microsoft Office programs (Word, Excel, PP)
Valid WISCONSIN Health and Life insurance licenses
Ability to communicate effectively through all levels internal & external within the organization


Preferred Qualifications


Bachelor's Degree
General understanding of economic, financial and operational concepts
General understanding of telephonic sales & retention strategies.

Strong propensity to work across the organization to develop market relationships

Ability to build long-term value based customer relationship


Additional information


Schedule: Monday to Friday from 8 am to 5 pm, Overtime as per business needs.

Training: The new hire will be in training for 4-6 weeks before the current leaders retires.

Work Location (Address): WAH from WI

% Travel: 0%

# of Direct Reports: 7


Scheduled Weekly Hours

40

Company info

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