Sales Support

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Job Overview
Sales Support Specialist Hybrid
Dungarvan, Co. Waterford, Ireland
Full-time
Company Description
my client are a leading contract lab that provides testing and research services in the environmental, pharmaceutical, and biopharmaceutical sciences to clients worldwide.
They are an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, they work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. They are a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
In over just 30 years, they have grown from one laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. They offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.
In 2021, they generated total revenues of EUR €6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.
Job Description
The Sales Support Specialist role will work with a defined list of customers to find what they want, create solutions and ensure a smooth sales process. The role will work to find new sales opportunities within the assigned customer list and ensure that the commercial needs of these customers are met. In addition, this role will build relationships with the customers and be assured that the customer are satisfied with the company services
Job Responsibilities
Be point of contact for client enquiries and source new sales opportunities with allocated accounts through inbound lead follow-up and cold calls and emails.
Keep abreast of allocated accounts by understand their needs and requirements. Establish a trustful relation with allocated accounts and ensure that appropriate processes are in place to check the client sentiment toward the services provided.
Ensure the sales cycle from request to quotation/RFI is followed and closed out OTIF (on time and in full). Ensure that CRM is kept up to date.
Management of contracts/CDA/SOW/SLA for allocated accounts
Route opportunities for Key accounts (KA) and Strategic Accounts (SA) to the appropriate BD executive for further development and closure
Responsible for marketing administration, stock levels of marketing materials, organisation of exhibitions and conferences, tracking the marketing spend with the BDM.
Responsible for distributing communication to all clients on behalf of the sales team, including but not limited to, e-blasts, customer surveys and organisational changes.
Continuous improvement - identification of opportunities for improvement of the sales process quality and service, formulation and implementation of action plans for continuous improvement with management Other tasks / duties that may be required in order to perform the role
Decision Making / Financial Authority
None - There is no financial responsibility with this role
Principal Contacts
Internal:
- BD, OPS, Finance, Eurofins Marketing Team, company Network
External:
- Clients
Qualifications
Degree level or equivalent in Science subject and/or demonstrable relevant business experience.
LIMS/ERP or equivalent user
Some knowledge of the GMP analytical services including pharmaceutical chemistry and routine QC testing would be an advantage.
Additional Information
-Teamwork especially in a matrix management organisation. Ability to facilitate cross functional activity and engage management as appropriate
-Proven interpersonal skills - must be able to network internally across all functions and externally with client contacts.
-Proven Organisational skills both in terms of time management, documentation and systems maintenance(LIMs and CRM)
Good communication skills both internally and externally. Ability to understand clients' requirements and to be able to engage business development and operations to articulate the most appropriate solutions.

Company info

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