Bilingual Inside Sales Representative

Profile

Department:
Spray
Job Location:
Laval, QC (Remote work within the US is possible for this role)

WHAT DO WE DO?
We create solutions for the people who keep our world flowing.
For over 80 years, **MEMBERS ONLY**SIGN UP NOW***. has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.

THE ROLE
The Bilingual Inside Technical Sales Representative will possess a high level of spray product and technical knowledge and will be responsible for familiarity with product availability, use, application, benefits, and pricing structures. The Bilingual Inside Technical Sales Representative will be responsible for providing superior customer service, product selection and quotation preparation, technical support to the outside sales, and execution of large bid submissions and project management.

DUTIES & RESPONSIBILITIES
Provide Exceptional Customer Service:
Efficient and accurate entry of customer orders
Effectively managing time to ensure best possible response times to customer inquiries
Working with the purchasing department to expedite customer orders when required
Keeping customers informed of order/inquiry status
Displaying a positive attitude
Support Outside Sales Team:
Demonstrating awareness of company, branch, and territory targets and strategies
Identifying and relaying customer opportunities, issues and concerns
Building customer relationships
Executing quotation follow-up; including maintaining and updating sales quote and relative customer information in the CRM database
Product Selection and Quotation Preparation:
Identifying customer needs (delivery times, product, price, etc.)
Focusing on details valid price, product number, description
Coordinating with suppliers as needed
Providing a quality bid, in the shortest possible and reasonable timeframe
Providing technical information
Developing advanced knowledge of our order entry and CRM software
Implement the Company's Strategies and Visions:
Acting on the opportunity to make upsells and upsells or sell products from our other divisions
Promote the service and repair of all products offered by John Brooks
QUALIFICATIONS
Essential: College Diploma in a related field
Fluent in English & French
A minimum of 1-3 years of related experience (industrial sales)
Advanced computer skills; proficient with Microsoft Office Suite (Excel, Word etc.)
Must exude enthusiasm, passion, confidence, and an optimistic attitude
A positive mindset with a strong technical aptitude and a general understanding of industrial processes
Must be driven and determined to win orders
Must be a collaborative and a supportive team player
Excellent interpersonal and communication skills
Excellent attention to detail
Be able to think on your feet, problem solve, and demonstrate creativity
Excellent planning, organizational, and time management skills
Must take ownership of own actions and demonstrate initiative
A demonstrated alignment with John Brooks values; customers first, ownership/accountability, respect, performance excellence, integrity and innovation
Desirable:
Working knowledge of fluid handling equipment and technical/mechanical processes
Working knowledge of industry products, systems and applications is an asset; specifically, fluid mechanics and dynamics, and rotating equipment/machinery
Working knowledge of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software systems
WORK ENVIRONMENT
Fast-paced environment in a dynamic competitive industry
Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetings
Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions
Canadian founded and owned, **MEMBERS ONLY**SIGN UP NOW***. has doubled in size in the last 7 years to over 200 employees across the country. Since 1938, we have worked hard to build & nurture an entrepreneurial environment, where creative thought and initiative are encouraged; this is a place where your ideas matter! If you have a strong work-ethic, passion, and determination, well provide the tools you need for success. We will help you grow so that we can continue growing.

WHATS IN IT FOR YOU?
Competitive remuneration including base salary incentive
Competitive vacation
Paid personal day program
Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
Company Group RRSP with employer matching
Annual health & wellness subsidy
FUN FACTS
The average employee tenure is 11 years
We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays
We regularly host social events and gatherings to foster togetherness and fun
We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidates request.
**MEMBERS ONLY**SIGN UP NOW***.

Company info

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