Assistant Manager-Tanger Outlets Lancaster

Profile

OverviewnThis is a unique and exciting time to join Express. Since launching our EXPRESSway Forward strategy in 2020, we have been steadily advancing a transformation from being known as a store in the mall to a brand with a purpose, powered by a styling community. We believe that clothes can serve a higher purpose to make people look the way they want to look and feel the way they want to feel, and our Express brand purpose u2013 We Create Confidence & Inspire Self-Expression u2013 speaks to the role our brand can play in their lives.n nToday, we are reimagining our retail and outlet stores with a spirit of hospitality so everyone who walks through our doors has a positive experience and leaves wanting to be a part of Generation Express. We call our stores u2018Style Studiosu2019 and our sales associate teams u2018Style Squadsu2019 u2013 and they are the most important part of our transformation. Our culture is defined by three values u2013 Express Yourself, Express Together, Express Success u2013 and we invite you to join us and help build, activate and amplify the Express styling community.n nFor more information about Express, Inc. please visit ****Lancaster Outletsn nThe Assistant Manager assists the store manager in supervising the store operations, recruiting, management, training and sales functions, drive productivity, compliance with company policies, and create a great in-store shopping experience for our customers.n nTalent u2013 Assists in developing, inspiring, and retaining top talentnn Maintain a positive work environment, which encourages an exceptionally high level of the store morale. Focusing on creating an environment built on team work and inspiring a u201cone teamu201d mentality.n Coach, teach and train Sales Associates for effective job performance.n Partner with the Store Manager to identify high performing Sales Associates to assist in their growth.n May assist in the hiring process for Sales Associates by participating in interview and providing feedback to the Store Manager.nn nExecution u2013 Support the Store Manageru2019s analysis of the business and help to execute/communicate clear action plans that optimize results and ensure effective execution of all operational activities.nn Assist in overseeing all aspects of daily store operations.n Execute action plans to optimize results.n Ensure sales floor coverage in order to meet customer expectations.n Oversee merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store. n Maintain adherence to Company Policies and ensures the safety of associates and customers.n Manage the execution of the store strategy to achieve performance goals.n Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives.nn nCustomer and Selling Experience u2013 Support a storeu2019s environment focused on consistently delivering a great in-store experience.  nn Lead by example in creating a culture of proactive customer engagement to exceed our customeru2019s expectations. n Greet and assist all customers in a friendly manner, shares information on product, promotions, and loyalty programs.n Resolve any customer complaints. Determines the source of issues and takes initiative to identify and resolve them.n Act as the customer experience leader; Accountable for results of the customer experience and creates action plans to improve performance.n Creates a positive in-store experience through visual standards.nnOther essential functions may occur as directed by your supervisorn n nEssential Qualificationsnn Education: High School or Equivalentn Years of Experience: 1-3 of relevant job experiencen Proficient in use of technology (iPad, registers)n Demonstrates strong customer service skillsn Meets defined availability criteria, including nights, weekends and non-business hoursn Meets physical requirementsnn nPreferred Qualifications (skills and abilities)nn Previous retail experience preferredn Proven ability to drive sales resultsn Strong communication skillsn Minimum of two years relevant experiencen Prior sales management experiencennClosingnAs an equal opportunity employer, EXPR does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic.  EXPR only hires individuals authorized to work in the United States.n nNotification to Agencies: Please note that EXPR does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, EXPR will not consider or approve payment to any third-parties for hires made.

Company info

Sign Up Now - SellingCrossing.com