Assoc Mgr Customer Service

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Job Information
Tyson Foods
Assoc Mgr Customer Service
in
Springdale
Arkansas
At Tyson Foods, the safety of our team members is our top priority. For that reason, successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required to enter Tyson facilities.
En Tyson Foods, la seguridad de los miembros de nuestro equipo es nuestra principal prioridad. Por esa razón, los solicitantes seleccionados para este puesto deben estar completamente vacunados contra COVID-19 como condición de empleo. Se requerirá la verificación de la vacuna para ingresar a las instalaciones de Tyson.
Job Details:
SUMMARY:
This position serves as a key customer partner and provides leadership to the Tyson Foods Customer Service team in programs and logistics initiatives. They will assume responsibility of the Customer Service & Logistics Specialist/Sr Specialist roles as direct reports within their respective customer base. They will provide leadership of the Tyson Foods Customer Service team in programs and logistics initiatives for respective direct reports and customers they support. They will direct the execution of the Customer Service team in the area of inventory management, inventory availability, truck capacity, warehouse capacity, code date management, and overall logistic problem resolution. The Associate Manager Customer Service & Logistics will also play the lead role in interviewing, reviewing, and the career growth and development of their reports.
FULL DESCRIPTION:
Responsible for development, evaluation and implementation of Supply Chain efficiencies and initiatives with Customer based on collaboration with Distribution and Customer Sales Team; ensure team manages customer orders for proper temperature class requirements, current active products, and proper ship and delivery dates; gain alignment from customers on efficient delivery strategies, both Customer Pick Up and Tyson delivered. Works with team to find workable solutions to eliminate invalid deductions and clearing of valid deductions with OS&D department and deduction analysts and management of entire order to cash cycle; leads strategies to create strong relationships with key customer contacts through daily interaction with buyers, and by coordinating and conducting customer visits on a regular basis; informs customers of Tyson Foods’ Policy, i.e., consolidation of brand ordering, terms, proper product sourcing. Expert in supply chain to support the Tyson Foods business, and is expected to share that expertise to develop innovative solutions to causal drivers that impact forecast accuracy and improved fill rate; interpret high volumes of complex data and review Key Performance Indicators to develop plans for improvement; identify, research, and plan for issue resolution to include forecast changes and policy/profile corrections for submission to customers. Responsible for achieving Tyson Food’s customer service goals; provide leadership to Customer Service & Logistics Specialist/Sr Specialist roles while focusing on goals relating to Supply Chain, Sales Support, and Customer Collaboration; responsible for management of direct reports, including performance reviews and advisement on development plans.
REQUIREMENTS:
EDUCATION: BS or BA degree (perferable subject areas include Logisitics, Operations Management or related field) or equivalent work experience
EXPERIENCE: 4 years experience in customer collaboration, sales/marketing, supply chain, logistics, manufacturing, continuous improvement or closely related function preferred. Consumer packaged industry experience preferred.
COMPUTER SKILLS: SAP; ORP (preferred); Proficient with MS Office applications required
COMMUNICATION SKILLS: Strong written, oral and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills; Managerial presence, communication, interpersonal and leadership skills, with a strong potential to be promoted to higher levels of responsibility.
SPECIAL SKILLS: Leadership – Demonstrate ability to lead, empower, and grow a team; Partnering – Create, maintain, and strengthen collaborative relationships and teamwork amongst internal, external, and cross functional partners
SUPERVISORY: 4 – 6 direct reports (Customer Service & Logistics Specialist/Sr Specialist)
TRAVEL: The position requires domestic travel for customer meetings, sales meetings, and regional customer service team visits. Normal travel is approximately 6-8 times per year
Relocation Assistance Eligible:
No
Work Shift:
1ST SHIFT (United States of America)
Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.
Tyson is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.
CCPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CCPA Job Applicant Notice at Collection, click here (****applicant notification.pdf) .

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