Senior Product Manager - Sales Enabling Technology

Profile

Description

Do you have a desire to work for a Fortune 50 Company with amazing benefits? Then we have a job for you! Humana is currently seeking a Senior Product Manager who will be part of a team that plans, designs, conducts, and document customer discovery using existing or new scientific methods and theories to solve consumer and/or business problems; and improve, or generate new, products, and processes. The Manager leads or coordinates cross-functional technology and business teams from design to delivery of fully-developed products that are ready for customer and/or business use.

Responsibilities

The Senior Product Manager plans, designs, and conducts complex customer discovery projects using existing or new scientific methods and theories to solve problems; and improve, or generate new products, and processes. Devises research methods; sets-up test & learn environments; coordinates builds - prototypes; Leads or coordinates cross-functional technology and business teams from design to delivery of fully-developed products that are ready for customer use. Estimates the costs, resources, and time required to conduct one or more product development initiatives and monitor the performance of these products to ensure targets are met. Monitors performance and recommends schedule changes, cost adjustments or resource additions. Investigates facts and develops solutions to problems during the design and development phases. Provides timely and accurate information and status updates to functional leaders. May be responsible for feasibility studies, field trials management, identifying product gaps, defining product requirements and engaging with customers to understand market needs and trends.

KEY ACCOUNTABILITIES

70% Product Management


Envision new products aligned to customer journey needs and business motivation model
Perform end to end value stream discovery and opportunity identification
Develop detailed, crisp business requirements and user stories that drives the product development life cycle
Define problems / opportunities using data & insights based on unmet needs of the customer by performing customer discovery, establish hypothesis for test & learn experiments and collect data for validation
Explore design concepts and problem solving opportunities with relevant technology and business teams for envisioning new products or improving the existing products
Scan and assess the internal and external healthcare ecosystem to identify potential areas for the development of new products
Prepare a business case for the product development investment (Prototyping for problem-solution fit and MVP pilot for Product-market fit)
Manage the product development process including the execution of pilots by collaborating with internal and external stakeholders to ensure compliance towards delivering desired outcomes
Engage the subject matter expertise across the MarketPoint organization to make sure the product is being built for the unmet needs of customers and ensure the product features are validated with the users
Leads the operational readiness planning for the product roll out by collaborating across the MarketPoint organization
Provide periodic read-outs to key Portfolio stakeholders, including VPs and Senior VPs when necessary
Partners closely with IT and the Release Train Engineer to plan and conduct quarterly Program Increment (PI) planning sessions


30% Product Performance and Improvement


Define and drive the core product success metrics including adoption, utilization and user satisfaction
Identify opportunities for improvement by continually reviewing the performance of the product and scanning the ecosystem for benchmarking against similar products within or other industries
Partner with Operations, Medical Management, IT, Strategy, Third Party Vendors and Business development teams to manage the product life cycle needs


This role description in no way states or implies that the key accountabilities above are the only ones being performed by the individual(s) with this role description. The individual(s) may be called upon and required to follow other instructions or perform other duties and tasks requested by his or her supervisor, consistent with the purpose of the position, department and/or company objectives .

Required Qualifications


Bachelors Degree (4 year)
Minimum 6 years of experience in IT/Business with at least 4 years related to Product Management, Product Ownership or Development
Knowledge of Systems Development Life Cycle and Agile Development Methodologies, including the Scaled Agile Framework (SAFe)
Ability to work well in an agile team development setting
Experience with Microsoft Office products and/or similar tools to include Azure DevOps
Strong oral and written communication skills
Established ability to successfully lead a cross-functional team and work well with other leaders/teams
Passionate about understanding customer problems
Proven ability to thrive in a dynamic, fast-changing environment; be nimble and adaptable, handle ambiguity
Demonstrated experience problem solving and consultation within complex environments
Our company requires vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.


Additional Information

To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:


At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information


Scheduled Weekly Hours

40

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our ****

Company info

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