Central Leasing Associate - Community Sales Specialist

Profile

ResProp Management helps people find apartment homes and builds communities. We are a multi-family property management company that serves people, community residents and owners. We got our start in 2010, have grown to over 11,000 units and we are continuing to grow daily. We owe our success to our focus on servant leadership, and our commitment to hiring top talent from the most innovative companies from both inside and outside the multifamily industry.
What you'll be doing:
Oversee the leasing process from inquiry to application process, ensuring all prospective tenants have an excellent customer experience.
Understand the value of the portfolio’s features as they relate to the prospective resident's needs, cross-selling when needed.
Creative approach to marketing the property to increase traffic including online posts, social media strategies, and outreach marketing.
Use problem solving skills and best judgment to handle unpredictable situations as they arise.
Maintain accurate and in-depth knowledge of the property and competitors in the industry to give potential residents all the information they need to make their decision, including increasing market survey tools usage and effectiveness.
Demonstrate strong attention to detail while being responsible for overseeing applications, applicant screening results, and completing all applicant paperwork.
Follow up with unresponsive prospects by engaging in calls, texts, and emails.
Create and own bulk messaging campaigns as needed.
Develop virtual leasing capability.
Assist with creating templates on CRM software.
Generation and management of welcome home letters, leases, tour surveys, and move in surveys.
Report on weekly and monthly trends within the portfolio and market.
Performing portfolio market pricing audits.
Onboard new properties on an as needed basis.
Explore tools and technologies to level up current operations.
Train field teammates on an as needed basis.
Increase market survey tools usage and effectiveness.
Answering overflow calls on a daily basis.
Work diligently to fulfill monthly and quarterly KPIs for the portfolio.
Ability to work a flexible schedule, including evenings, Holidays and weekends.
What you must have:
Cheerful attitude and focused on customer service
Tech savvy - able to learn/work with property management applications
Strength in Sales / Leasing / Closing
What's Nice to Have:
Bilingual English and Spanish
Undergraduate college degree
Multifamily real estate experience
Our compensation & benefits package is designed to reward long-term career growth. Your total compensation can and should grow as you progress with the company. We evaluate performance and provide direct feedback to all teammates throughout the year, and ensure that compensation matches the role and performance. In addition, we offer the following:
Competitive salary
Medical, Dental, & Vision Benefits
401(k) retirement plan
Competitive Paid Time Off
Discounted rent at any properties owned by ResProp Management

Company info

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