Associate Manager Customer Service

Profile

SUMMARY:

This position serves as a key customer partner and provides leadership to the Tyson Foods Customer Service team in programs and logistics initiatives. They will assume responsibility of the Customer Service Associate & Specialist roles as direct reports within their respective customer base. They will provide leadership of the Tyson Foods Customer Service team in programs and logistics initiatives for respective direct reports and customers they support. They will direct the execution of the Customer Service team in the area of inventory management, inventory availability, truck capacity, warehouse capacity, code date management, and overall logistic problem resolution. The Associate Manager, Customer Service will also play the lead role in interviewing, reviewing, and the career growth and development of their reports.

FULL DESCRIPTION:

Responsible for development, evaluation and implementation of Supply Chain efficiencies and initiatives with Customer based on collaboration with Distribution and Customer Sales Team; ensure team manages customer orders for proper temperature class requirements, current active products, and proper ship and delivery dates; gain alignment from customers on efficient delivery strategies, both Customer Pick Up and Tyson delivered. Works with team to find workable solutions to eliminate invalid deductions and clearing of valid deductions with OS&D department and deduction analysts and management of entire order to cash cycle; leads strategies to create strong relationships with key customer contacts through daily interaction with buyers, and by coordinating and conducting customer visits on a regular basis; informs customers of Tyson Foods’ Policy, i.e., consolidation of brand ordering, terms, proper product sourcing. Expert in supply chain to support the Tyson Foods business, and is expected to share that expertise to develop innovative solutions to causal drivers that impact forecast accuracy and improved fill rate; interpret high volumes of complex data and review Key Performance Indicators to develop plans for improvement; identify, research, and plan for issue resolution to include forecast changes and policy/profile corrections for submission to customers. Responsible for achieving Tyson Foods customer service goals; provide leadership to Customer Service Associate & Specialist roles while focusing on goals relating to Supply Chain, Sales Support, and Customer Collaboration; responsible for management of direct reports, including performance reviews and advisement on development plans.

REQUIREMENTS:

EDUCATION: BS or BA degree (perferable subject areas include Logisitics, Operations Management or related field) or equivalent work experience

EXPERIENCE: 4 years experience in customer collaboration, sales/marketing, supply chain, logistics, manufacturing, continuous improvement or closely related function preferred. Consumer packaged industry experience preferred.

COMPUTER SKILLS: SAP; ORP (preferred); Proficient with MS Office applications required

COMMUNICATION SKILLS: Strong written, oral and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills; Managerial presence, communication, interpersonal and leadership skills, with a strong potential to be promoted to higher levels of responsibility.

SPECIAL SKILLS: Leadership – Demonstrate ability to lead, empower, and grow a team; Partnering – Create, maintain, and strengthen collaborative relationships and teamwork amongst internal, external, and cross functional partners

SUPERVISORY: 4 – 6 direct reports (Customer Service Associate & Specialist)

TRAVEL: The position requires domestic travel for customer meetings, sales meetings, and regional customer service team visits. Normal travel is approximately 6-8 times per year

Work Shift:

1ST SHIFT (United States of America)

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Tyson is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

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