Frontier u0026 Engagement Lead Senior Manager Tu0026I

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:text,ActualValueFromSolar:null},{QuestionName:Job Description,AnswerValue:u003ch5 dir=ltr\u003eLeading on the Frontier customer experience journey.u003c/h5u003eu003ch5 dir=ltr\u003eArticulating our value, vision and customer centric strategy;u003c/h5u003eu003cp dir=ltr\u003e● Delivering the Frontier’s vision and purpose to meet strategic prioritiesu003cbru003e● Understanding our customers growth priorities to ensure they are capitalising on the value Frontier deliversu003cbru003e● Maintaining an extensive network across LoS and BUs to understand what we are developing, our growth propositions, GTM approaches to inform our strategy on how the spaces are usedu003c/pu003eu003ch5 dir=ltr\u003eu003cbru003eCreating the ‘wow’ experience across all our environments;u003c/h5u003eu003cp dir=ltr\u003e● Advocating a customer first approach, focusing on the experience that we want customers to have (look,feel,touch). Our customers should feel that we are explorers - here to help them collectively (PwC and clients) explore the art of the possible, to be innovative, to show them something different, to work with them in a different wayu003cbru003e● Driving the technology roadmap to enhance the customer first approach and experiences on site and virtualu003cbru003e● Facilitating business teams to develop experiences combining design thinking capability, latest technology solutions (LoS, alliances and third parties) to deliver on our promise of Frontier being ‘the catalyst to deepening relationships and winning new work’u003c/pu003eu003ch5 dir=ltr\u003eUse case architect for the Frontier;u003c/h5u003eu003cp dir=ltr\u003e● Enhance and hone use cases by sharing success stories, rolling out additional technology solutions we have identified as enhancersu003cbru003e● Develop and Implement a model of pre packaged events aligned to our primary use cases (with pre booked multi rooms, technology application and set up) to take the effort out of organisation for our customersu003cbru003e● Opening the door to alliances (installations and showcases) and the firm’s leadership programmes ie CIO networku003cbru003e● Be a connector to help mobilise regional Frontiersu003c/pu003eu003ch5 dir=ltr\u003eAn eye on the ROI;u003c/h5u003eu003cp dir=ltr\u003e● Focusing on the opportunities that matter, with spaces to be used for events and workshops that are brand enhancing, are likely to create opportunities and will likely create a return on investmentu003cbru003e● Co design and implement a cost model to encourage the right behaviours and ultimate use of the spacesu003c/pu003eu003ch5 dir=ltr\u003eReporting line;u003c/h5u003eu003cp dir=ltr\u003eDay to day reporting line in to Tu0026amp;I Operations leaderu003cbru003eCollaborating with Frontier sponsor and Commercial Technology lead, Tom Lewisu003c/pu003eu003ch5 dir=ltr\u003eLeadership responsibilities;u003c/h5u003eu003cul dir=ltr\u003eu003cliu003eLeading the core Frontier team and Service Delivery teams on the implementation of the desired customer experience journeyu003c/liu003eu003cliu003eResponsibility for managing key relationships to shape and facilitate events e.g LoS business drivers/Cu0026amp;M Leads, PCP account leads, alliance leaders, Iu0026amp;P, sales and marketing, client experience teamu003c/liu003eu003cliu003ePrimary point of contact for Regional leaders of current and future Frontier sites, Iu0026amp;P and Steerco on the creation of Frontier business cases and the resulting design brief.u003c/liu003eu003c/ulu003eu003cpu003eThis roleu0026nbsp;will require the successful candidate to be on site in our More London or Embankment Place office up to three day a week.u003c/pu003e,VerityZone:jobdescription,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Job ID,AnswerValue:47366BR,VerityZone:autoreq,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Location,AnswerValue:National,VerityZone:formtext1,QuestionType:multi-select,ActualValueFromSolar:null},{QuestionName:Industry,AnswerValue:Across all industries,VerityZone:formtext4,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Country/Territory,AnswerValue:United Kingdom,VerityZone:formtext6,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Contract Type,AnswerValue:Permanent,VerityZone:formtext7,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Line of Service,AnswerValue:Internal Firm Services ,VerityZone:formtext8,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Grade,AnswerValue:Senior Manager ,VerityZone:formtext10,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:About Us,AnswerValue:u003cp dir=ltr\u003eu003cstrongu003eAbout PwCu003c/strongu003eu003c/pu003eu003cp dir=ltr\u003eWe’re one of the world’s leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.u003c/pu003eu003cp dir=ltr\u003eu003cstrongu003eInternal firm servicesu003c/strongu003eu003c/pu003eu003cp dir=ltr\u003eIn order to deliver a first-class service to our clients, we need first-class support internally. Internal firm services is a network of specialist support professionals and includes marketing, recruitment, human capital, finance, technology, learning and development, procurement, to name but a few. Each team plays a vital role in making sure we have all the right resources, services and technology across our business.u003c/pu003eu003cp dir=ltr\u003eu003cstrongu003eThe skills we look for in future employeesu003c/strongu003eu003c/pu003eu003cp dir=ltr\u003eAll our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.u003c/pu003eu003cp dir=ltr\u003eLearn more here u003ca href=****target=_blank\u003e****dir=ltr\u003eu003cstrongu003eDiversityu003c/strongu003eu003c/pu003eu003cp dir=ltr\u003eWe work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. 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