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Location
North Chicago, IL, United States
Posted on
Mar 02, 2022
Profile
About AbbVie
rnAbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at ****rel=no-follow target=_blank>****Follow @abbvie on ****rel=no-follow target=_blank>Twitter, ****rel=no-follow target=_blank>Facebook, ****rel=no-follow target=_blank>Instagram, ****rel=no-follow target=_blank>YouTube and ****rel=no-follow target=_blank>LinkedIn.
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Purpose
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AbbVie US Commercial Patient Services Business Technology Solutions (BTS) organization is looking for a Solution Manager to be part of the Solutions management team within Technology Services and Architecture function to lead the solution features, prioritization, sprint planning, user experience design, and work with architecture & engineering teams to implement the patient services solutions across Access & Reimbursement, Patient Outreach, Marketing and Tele-Experience functions.
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Solution Manager is the technology account executive, business relationship manager, and the voice of the customer, who will understand the business requirements and translate that into technical solution features to deliver the solution that meets the business objectives and user needs. This position will be responsible for owning the technology solution features, user stories, user experience design, business process and workflows, etc. to deliver desired business outcomes. This position will be responsible to proactively understand business requirements, educate cross-functional teams on existing technology capabilities, and influence/develop capabilities roadmaps. He/she will stay on top of technology trends and perform the required technical research and due diligence when necessary to recommend the use of new technology capabilities in partnership with solutions architecture team.
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This position will report to Associate Director of Solutions Management and will partner with BTS strategy and planning team, BTS function leads, care model operations team, business functional leads, solutions engineering and architecture teams to deliver the best-in-class Patient Relationship Management platform for US Patient Services organization across all brands.
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This position will manage team of business systems analysts, UX engineer and partner with solutions engineering & architecture teams, digital marketing hub team to: Define the functional requirements of new and existing systems. Collaborate in the planning, design, development and deployment of new systems, and enhancements to existing systems. Determine ways of leveraging existing systems for new requirements. Enhance business processes, operations, and information process flow. Identify and resolve issues with existing systems. Proactively identifies areas of opportunity to apply IT for new business opportunities, process improvement, and cost efficiencies.
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Responsibilities
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rnQualifications
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Qualifications
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rnSignificant Work Activities
rnContinuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
rnTravel
rnYes, 10 % of the Time
rnJob Type
rnExperienced
rnSchedule
rnFull-time
rnJob Level Code
rnM
rnEqual Employment Opportunity
rnAt AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.
Company info
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