Sales Operations Analyst

Profile

SUMMARY/PURPOSE
The Sales Operations Analyst has responsibility for managing the Salesforce.com system and providing critical sales and business analyses.
RESPONSIBILITIES
Develop, manage and monitor Salesforce.com database to ensure the functionality meets growing requirements for a unified platform for a growing global sales team
Implement new enhancements including creation of custom objects, workflows, email alert templates, reports, and dynamic fields to meet sales needs
Develop and improve reports, dashboards, and supporting process flows to provide reliable, accurate, and timely visibility into our Salesforce.com data
Work closely with our Marketing  team to keep the database clean and targeted towards ideal prospects in our markets
Provide on-going End User Salesforce.com training. Be the Salesforce.com go-to person within the organization.
Support and proselytize business process best practices within Salesforce.com Work with business owners to develop test case scenarios for functional enhancements using all tools available (development, AppExchange, 3rd party vendors, etc.)
Develop and generate Strategic and Tactical sales metrics for Sales and the Executive Team
Partner with Marketing to insure that marketing intelligence including competitive information is captured in Salesforce.com and other sales systems
Prepare all weekly, monthly and quarterly sales reports and forecasts
Create Board Decks, Executive Presentations and Monthly  Business Reviews
Generate sales commission reports and compute variable compensation for all sales professional, and working with finance, ensure that Salesforce data synchs with the compensation system to deliver timely and accurate payments to field sales.
Work cross-functionally with marketing, legal, finance, services etc. to streamline sales processes and improve sales throughput
REQUIREMENTS
Bachelors degree and or equivalent certifications and experience
Minimum of three years relevant experience within sales
2 years managing a Salesforce.com database,
Certified Administrator 
Advanced level Excel skills, VisualForce development, report writing software
Thrives on working in a dynamic, fast-paced SAAS environment
Detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models and technologies
Excellent communication skills: written and verbal
Experience documenting and analyzing sales processes, procedures, and/or policies.
Ability to proactively identify issues/opportunities and recommend solutions
Proficient in data manipulation, data cleaning, and report creation
Motivated, responsive self-starter, capable of follow-through on commitments
Excellent interpersonal and teammanship skills
The ideal candidate will be well organized with the flexibility to meet continuously changing priorities and challenges.  Will possess solid communication and interpersonal skills and have the ability to drive things to completion and to make solid recommendations on process improvements

Company info

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