Team Leader Aon Digital Leeds

Profile

Team Leader, Aon Digital, LeedsAre you an inspirational, sales focused Team Manager who leads from the front and by example ? Are you comfortable providing coaching, feedback, training and mentorship in an FCA supervised environment? If so, then come and join our fantastic, new Aon Digital team in Leeds! This a fantastic opportunity to join Aon in our hybrid working style (after training and team completion) in which you'll be able to work both virtually from home and the Office.Aon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.What the day will look likeAs a Team Leader you will develop a team of up to 8 Customer Success Representatives or Account Managers to service existing clients and exceed their expectations. You will be responsible for driving the performance and development of your team to deliver all important metrics ensuring first class customer service. Responsibilities will include:Oversee performance targets set for the team. Key measures include service, cross-selling additional products, retention rates and efficiency.Support the technical development and knowledge within your team including ‘soft skill’ developmentIdentify ways to improve the effectiveness of the team, ensuring that a culture of first time resolution is prevalentReview regular data to understand team’s performance, areas of opportunity and take action to get resultsContinually identify wider process and product improvements the business can make to drive overall performanceSupervise individual and team performance daily to ensure all tasks are completed on time and to a high level of qualityBe responsible for working compliantly and effectively within internal and FCA regulated guidelines and processesHow this opportunity is differentAon Digital is a new division with Aon UK and this is a great opportunity to quickly gain exposure to our business leaders. With significant opportunities to grow and develop your career both within Aon Digital and in the wider Aon network this really is an attractive role for a high-reaching, career motivated candidate who is keen to drive their career forward within a specialist business that benefits from the security and opportunities that only Aon can provide.Skills and experience that will lead to successOutstanding communication and interpersonal skills combined with a consistent track record of relationship management and customer focusStrong customer service and sales focused backgroundValidated experience of leading a successful team and managing performance withinA history coaching & developing people to achieve their full potentialWillingness to lead by example - you will become the expert on products/process/systems for your team and resolve customer problems when they ariseAble to demonstrate your ability to spot sales opportunities and show the team how to engage with the customerDemonstrable drive, self-motivation and determination to achieve resultsCreate an environment of trust, commitment and fun for employeesHow we support our colleaguesIn addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ****Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.#li-hybrid#LI-LW 2507087,qualifications:UNAVAILABLE,responsibilities:Team Leader, Aon Digital, LeedsAre you an inspirational, sales focused Team Manager who leads from the front and by example ? Are you comfortable providing coaching, feedback, training and mentorship in an FCA supervised environment? If so, then come and join our fantastic, new Aon Digital team in Leeds! This a fantastic opportunity to join Aon in our hybrid working style (after training and team completion) in which you'll be able to work both virtually from home and the Office.Aon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.What the day will look likeAs a Team Leader you will develop a team of up to 8 Customer Success Representatives or Account Managers to service existing clients and exceed their expectations. You will be responsible for driving the performance and development of your team to deliver all important metrics ensuring first class customer service. Responsibilities will include:Oversee performance targets set for the team. Key measures include service, cross-selling additional products, retention rates and efficiency.Support the technical development and knowledge within your team including ‘soft skill’ developmentIdentify ways to improve the effectiveness of the team, ensuring that a culture of first time resolution is prevalentReview regular data to understand team’s performance, areas of opportunity and take action to get resultsContinually identify wider process and product improvements the business can make to drive overall performanceSupervise individual and team performance daily to ensure all tasks are completed on time and to a high level of qualityBe responsible for working compliantly and effectively within internal and FCA regulated guidelines and processesHow this opportunity is differentAon Digital is a new division with Aon UK and this is a great opportunity to quickly gain exposure to our business leaders. With significant opportunities to grow and develop your career both within Aon Digital and in the wider Aon network this really is an attractive role for a high-reaching, career motivated candidate who is keen to drive their career forward within a specialist business that benefits from the security and opportunities that only Aon can provide.Skills and experience that will lead to successOutstanding communication and interpersonal skills combined with a consistent track record of relationship management and customer focusStrong customer service and sales focused backgroundValidated experience of leading a successful team and managing performance withinA history coaching & developing people to achieve their full potentialWillingness to lead by example - you will become the expert on products/process/systems for your team and resolve customer problems when they ariseAble to demonstrate your ability to spot sales opportunities and show the team how to engage with the customerDemonstrable drive, self-motivation and determination to achieve resultsCreate an environment of trust, commitment and fun for employeesHow we support our colleaguesIn addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ****Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.#li-hybrid#LI-LW,skills:UNAVAILABLE,workHours:UNAVAILABLE,jobBenefits:UNAVAILABLE,datePosted:2022-07-15T10:18:00 0000,employmentType:FULL_TIME,educationRequirements:UNAVAILABLE,salaryCurrency:USD,baseSalary:{@type:MonetaryAmount,currency:USD,value:{@type:QuantitativeValue,value:0,minValue:0,maxValue:0,unitText:YEAR}},validThrough:2023-07-15T10:19:30.000Z,industry:UNAVAILABLE,hiringOrganization:{@type:Organization,name:Aon Corporation,sameAs:****Yorkshire,streetAddress:No. 3 The EmbankmentnSovereign Street,postalCode:LS14BJ,addressCountry:United Kingdom}}}

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