Senior Director Xfinity Retail Sales

Profile

**MEMBERS ONLY**SIGN UP NOW***. brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at **MEMBERS ONLY**SIGN UP NOW***..

Job Summary

Responsible for the sales and operations of all Xfinity (Corporate) Retail Markets. Provides daily coaching and direction to a team of Market Managers. Collaborates with divisional and corporate partners. Communicates daily with market leaders and finds opportunities to improve overall performance and acts quickly to implement effective action plans. Provides leadership and direction for diverse and complex functions. Contributes to the development of the organization's business strategy. Interprets business strategy and develops organizational objectives to align with this strategy. Typically leads multiple teams of professionals.

Job Description

Core Responsibilities


Develops, leads and achieves Company sales and profit goals for the retail stores. Designs plans and tactics to consistently meet or exceed sales targets for a portfolio of products and services.

Provides sales leadership to the Xfinity Retail (Corporate) Market teams across the regional footprint.

Leads sales team meetings and conference calls passionate about sharing best practices and publicly recognizing top-performers.

Communicates, trains and educates Market Managers on corporate marketing plans, new products and other corporate initiatives.

Collaborates with national retail partners to continuously improve sales, customer experience, and sales processes.

Partners with local market leadership to maintain alignment with local market objectives and initiatives.

Assesses individual and team performance and provides specific performance improvement plans as needed. Maintains and grows existing customer base while managing churn as efficiently as possible.

Crafts and maintains an outstanding customer experience across all stores in a region. Recruits and continuously develops a highly-engaged, winning team of Market Managers.

Responsible for establishing and growing Xfinity Retail sales strategy to market all products and services.

Develops, implements and leads all aspects of the Xfinity Retail Sales program including but not limited to, field staffing structure, business cases and return on investment, processes and procedures, order and inventory tracking support, training and communication.

Translates high-level marketing plans into tactical action items for teams to implement.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Able to work nights and weekends, variable schedule(s) and overtime as needed.

Other duties and responsibilities as assigned.


Employees at all levels are encouraged to:


Understand our Operating Principles; make them the guidelines for how you do your job

Always improving the customer experience - think and act in ways that put our customers first, give them flawless digital options at every touchpoint, and make them promoters of our products and services

Know your stuff - be hardworking learners, users, and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiences

Win as a team - make big things happen by working together and being open-minded.

Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks, and helping us elevate opportunities to do better for our customers

Strive for results and drive growth

Respect and promote inclusion and diversity

Do what's right for each other, our customers, investors, and our communities!


What are the BENEFITS of **MEMBERS ONLY**SIGN UP NOW***.?


Development and Advancement Opportunities

Employee Resource Groups

Day 1 Medical/Dental/Vision Insurance

401k Matching

Discounted Services (must reside in the footprint)

Many more benefits and perks!


Disclaimer:


This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer

**MEMBERS ONLY**SIGN UP NOW***. is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, **MEMBERS ONLY**SIGN UP NOW***. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

Sign Up Now - SellingCrossing.com