Sr Sales Engineer

Profile

u003cpu003eu003cstrongu003eOUR VISION: THE WORLD. SUBSCRIBED.u003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eCustomers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement not planned obsolescence.u0026nbsp;u0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eIn the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eOur vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book u003c/spanu003eu003ca href=****style=font-weight: 400;\u003eSubscribedu003c/spanu003eu003c/au003eu003cspan style=font-weight: 400;\u003e).u0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eAs consumers wave goodbye to ownership, join us as we help companies win on their journey to usership!u003c/spanu003eu003c/pu003enu003cpu003eu003cstrongu003eTHE TEAMu003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eOur growth story is only just beginning, as a Zuora Sales Engineer you will work in the field, hand in hand with Zuora Account Executives to close business. At Zuora, the company mission for a Sales Engineer is to achieve a technical win over all competition and demonstrate how Zuora will allow the world’s largest companies to grow and become successful in The Subscription Economy.u0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eAs a Sales Engineer, you will get the unique opportunity to work with an enviable range of Enterprise/Strategic customers as we continue to grow our regional business.u003c/spanu003eu003c/pu003enu003cpu003eu003cstrongu003eWHAT YOU’LL ACHIEVEu003c/strongu003eu003c/pu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eServe as a Zuora Subject Matter Expert to help customers optimize and grow their business via a streamlined quote-to-cash process.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eTake complex ideas and communicate them in a simple, elegant way.u0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eDive deep on the product and engage with customers in new, creative ways.u0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eAnticipate customer needs and requirements by serving as the customer’s voice to the entire Zuora organization, including product, marketing, professional services and sales.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eCreate use-case specific demonstrations mapped to customers’ strategic objective across industries.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eExplain to C-Level audiences how Zuora’s platform will allow their business to succeed in the Subscription Economy.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eCultivate and maintain effective working relationships with a variety of stakeholders such as customers, senior management, support, product and engineering amongst others.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eComfortable in creating, documenting and executing use cases in test environments based on customer discovery calls and derived needs.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eBe able to articulate best practices, and create and present recommendations to customers.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eComfortable in articulating to customers alternative solutions and the associated pros and cons while making one specific recommendation.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eAbility to effectively prioritize and time manage multiple projects/customers concurrently to resolution.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eUnderstand and keep up-to-date on the latest product functionality, its dependencies, the underlying architecture and their operational impact.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eRecommend areas of improvement to product development teams in performance and feature capabilities that will improve our customers' successful use of Zuora, drive adoption and discover new revenue opportunities.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eDeliver high customer satisfaction - our all-time customer satisfaction rating is 95%.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eShare and develop best practices with team members to enhance the quality and efficiency of customer support and contribute to the knowledge base.u003c/spanu003eu003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eWHAT YOU’LL NEED TO BE SUCCESSFULu0026nbsp;u003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eThe ideal candidate wants to be the go-to technical consultant for companies transitioning to The Subscription Economy. You’ll have technical / business experience in a client facing role, such as pre-sales or consulting, and must be self-motivated with a strong desire to learn and become an expert on the entire quote to cash cycle for modern recurring revenue enterprise businesses.u003c/spanu003eu003c/pu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003ePassionate about customer success.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eA minimum of 2-5 years experience supporting or implementing SaaS, ERP or ‘Quote to Cash’ systems as a business analyst or other customer-facing role. Previous experience with ERP, General Ledger, Payment Services, CRM (Salesforce), Billing or other E-Business suites highly preferred.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eExperience with global payment methods like Credit Card, ACH, Direct Debit, SEPA, PayPal.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eKnowledge of payment gateways like Stripe, Braintree, Bambora and Chase Paymentech.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eExperience in Zuora Marketplace applications such as workflow, payments, electronic payment retry, collections automation, collections agent user interfaces, and collection data reporting.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eExperience in Accounting or Finance.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eHands-on experience with journal entries, revenue recognition, FX gains/loss, accounting close.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eExperience in customizing and configuring Salesforce CRM is helpful.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eFamiliarity with Salesforce flows, formula fields, page layouts, SFDC sites and Lightning is helpful.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eMust have excellent Excel, Word, Google Sheets, Google Docs, Google Slides skills including being able to use mail merge, conditional logic and vlookup.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eExcellent analysis, troubleshooting, and problem solving skills.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003ePropensity for hard work and a willingness to perform different roles as required.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eDisplays leadership qualities and works well with others.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eBe Scrappy. You’ll need the ability to successfully drive projects in a startup environment (resourcefulness, creativity and initiative are paramount).u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eStrong writing skills that include the ability to synthesize information into clear, concise messages both for detailed analytical reports and executive summaries.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eBA/BS/MS/MBA (or equivalent) in a related discipline.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eArticulate and demo Zuora’s billing functionality, Zuora object model and ecosystem, the competitive landscape, relevant 3rd party integrations, applicable Connect apps, dev tools Zuora’s charge models and product catalog within 8 weeks of hiring (we’ve got the training and support to get you there).u003c/spanu003eu003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eABOUT ZUORA u0026amp; OUR “ZEO” CULTUREu003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eZuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eAt Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200 ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eTo learn more visit u003c/spanu003eu003ca href=****style=font-weight: 400;\u003ewww.zuora.comu003c/spanu003eu003c/au003eu003c/pu003enu003cpu003eu003cstrongu003eZuora is proud to be an Equal Employment Opportunity employer.u003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eThink, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eZuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eWe encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003e#LI-RA1u003c/spanu003eu003c/pu003e}

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