Account Manager Direct Sales

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Job Information
Shell
Account Manager, Direct Sales
in
Ha Noi
Vietnam
Hà Nội, Vietnam
Job Family Group:
Commercial and Retail
Worker Type:
Regular (FTC) (Fixed Term)
Posting Start Date:
October 14, 2021
Business unit:
Downstream
Experience Level:
Experienced Professionals
Job Description:
PRINCIPAL ACCOUNTABILITIES:
Pro-actively source and build relationships with customer. Acquire a thorough understanding of customer needs and business environments to ensure the most appropriate and relevant services are offered to fulfill the customer needs.
Manage customer pipeline in support of growth using planning as a roadmap to all customer activities.
Working closely with GKA team for country deal as appropriate/needed.
Develop Enhanced Customer Value Proposition offer in accordance with existing Shell Lubricant Vietnam Strategy and account plan covering No1 scales, R&D, products, price, services, delivery and new contracts setting up that driving business expansion and new conversion.
Resolve any issues and problems faced by customers and deal with complaint to maintain trust.
Sales 1st professionalism with Commercial Principles including:
(1) understanding customer/market insights,
(2) Nurtures opportunities & converts sales / Pipeline management
(3) Drive sales innovation
(4) Engages in networked selling, external stakeholder’s management
(5) Leverages digital tools and
(6) Team collaboration. Build and maintain good working relationships with all support functions to assist sales in resolving complex issues, improve customer satisfaction and deliver sales target.
Be familiar with all the applicable corporate as well as site policies/procedures regarding personal conduct and HSSE standards and acting in compliance with all applicable regulations.
Taking additional tasks to be assigned by Line Manager as and when required
DISCLAIMER:
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

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