Head of Franchise Development

Profile

See yourself at Twilio
Join the team as our next Head of Franchise Development - Zipwhip Products.
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help
companies and developers worldwide
build better applications and customer experiences.
Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports
diversity, equity & inclusion
wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
We're looking for an expert leader to lead our franchise vertical for Zipwhip customers, who lives
the Twilio Magic
, and has a consistent track record of leading a team focused on the end of life processes aligned with the Zipwhip product line. As Head of our franchise vertical you will be responsible for bringing your vision and innovative approach to ensure that the customers aligned to the Zipwhip franchises have a program to successfully offboard from the Zipwhip software to either Twilio products or to alternative vendors. Reporting to the
Head of M&A, GTM
, you will play a key role in generating offboarding plans, leading any team members associated with franchises, improving processes associated with franchises, and creation of efficient programs that deliver high customer satisfaction while ensuring the customers have a soft landing with the new solutions they move forward with.
If you have an action demeanor and are dedicated to finding solutions for franchise customers, this is a rare opportunity to join a results-oriented, fast-moving, transparent, leadership team and company while engaging with some of the best partners in every geography in the world.
Responsibilities
In this role, you’ll:
Build, develop and retain a team that cultivates trusted-advisor relationships with prospective customers at all levels (developer to C-suite).
Lead the development of a repeatable and scalable client success methodology.
Develop and drive the account planning process for our top franchise accounts that results in strong relationships and customer satisfaction.
As a principal customer advocate, develop strong internal relationships with Twilio sales, marketing, product development, support and finance to solidify support for our existing and potential new customers
Working across Twilio, align on and implement strategies to consistently focus on client satisfaction, partner satisfaction and the successful offboarding of existing clients.
Drive use of documentation to provide analytics and solid visibility in your team’s execution.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
8 years Enterprise sales experience and 3 years in Enterprise sales leadership with SaaS, IaaS, PaaS or consumption based technology experience where customer relationships are dependent on technical performance.
Ability to evaluate teams, develop and reshape them as necessary while mentoring and encouraging them to drive, and continually improving results through strong leadership. Experience directly building and leading a hard-working sales teams between 7-10 AEs with a consistent track record of over-achievement in earnings in past roles (top 10-20% of company)
Demonstrated ability to develop strong consultative relationships with external partners and internal cross-functional teams at all levels. Examples of collaborating with the marketing department to develop and/or implement in-territory or vertically-focused field marketing campaigns to drive awareness and lead generation
Bring data driven methodology and quantitative analytical skills, including pipeline management and forecasting. Evidence of exceptional commitment to a process-driven sales approach, and accurately tracking and forecasting of all customer engagement and activity through the use of Salesforce
Model our core values and attributes; invest in the success of your team, and create a meaningful experience for our people. Demonstrated success in building and maintaining an operating cadence around pipeline generating
Project management, planning and organizational skills.
A bachelor’s degree and prior work related experience or equivalent.
Desired:
Deep experience selling to Financial Services organizations
Communications technology
Customer Experience solutions
Developer driven customer relationships
Location
This role is fully remote and may sit anywhere within the United States.
Minimal to no travel is anticipated.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we ****,280.00
Additionally, this role is eligible to participate in Twilio's equity plan.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
#LI-Remote

Company info

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