Neighborhood Center Market Support Baton Rouge

Profile

Description

Humana's Neighborhood Centers' team is seeking a Market Operations Support professional to join the team at our Baton Rouge and Miramar locations. The Neighborhood Center is a facility that offers a unique calendar of special events, programs and activities designed to help improve physical and mental health for Humana members and their guest.

Responsibilities

In the Market Operations Support role, you will report to the Associate Director (Regional Manager), Southwest Region and support this leader and all Neighborhood Centers in this region to accomplish operational goals and objectives, perform administrative functions and support the development of calendars of program offerings in all assigned markets as well as support the health and well-being programming.

This role is not a remote role and will be located in the Baton Rouge center 3 days a week and the Miramar center 2 days a week. This is a full-time role working Monday-Friday, 8a-5p. May require some overnight travel to 1 of the 3 Texas locations depending on business needs.

Key Responsibilities


Key player in the processes to develop marketing collateral for a regional territory
Act as a liaison between regional markets and the national marketing team to provide insight on market strategy in order to populate calendars, direct mail, etc.
Serve as primary quality point person for development of monthly calendar
Develop and implement operational plan to ensure all POS branding, signage and marketing is used appropriately and effectively in each Center in the region
Ensure adherence to CMS Medicare marketing guidelines
Support local market leaders and national health and well-being programs team in developing a slate of monthly activities in the Guidance Centers
Schedule presenters - including doctors and other community partners - to facilitate events in the Guidance Centers
Perform legal review of events per Humana processes and CMS guidance
Work with local leaders to develop and refine a slate of high-quality local programs engaging with local internal and external partners as appropriate
Implement market strategy initiatives including building trusting relationships with external partners and engage with appropriate market business partners to support market plan
Lead events, projects, pilot programs and processes to help solve problems and meet organizational goals
Host in person meetings with internal business partners
Support regional leaders and corporate team in pursuing market strategy and goals
Act in a consultant capacity working independently to find innovative ways to drive metrics. Leading special projects in a regional capacity
Fill in staffing gaps in the region at the Senior Professional level. Due to maternity / medical leaves, resignations, etc.
Collaborate with Regional Manager who is driving strategy and high level relationships


Required Qualifications


Bachelor's Degree or, in lieu of degree, a minimum 5 years of business/operations leadership experience
3 years of experience in retail operations, sales, marketing or related field
Must be able to work independently and be self-directed and motivated
Flexible and accommodating to last minute additions and changes to schedules
Excellent interpersonal skills and presentation skills
Intermediate to advanced knowledge of Microsoft Office products to include: Word, Excel, PowerPoint and Outlook
Must have reliable transportation
Must be willing to travel up to 25% of time


Additional Information/Requirements

Covid-19 Vaccine/Testing Requirement

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Scheduled Weekly Hours

40

Company info

Sign Up Now - SellingCrossing.com