Customer Service Specialist II

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CUSTOMER SERVICE SPECIALIST II JOB DESCRIPTION Do you enjoy communicating with people and helping them navigate through their questions?  Are you interested in joining a team that focuses on high customer satisfaction and long-standing relationships?  If that’s a ‘YES’, you’ve come to the right place!  Our Aon Affinity Insurance Services team, based in Fort Washington, PA, invites you to apply for a role in our Customer Service group. What will you day look like?Exercise your client relation skills by fielding client questions and addressing needs via phone and email correspondenceOrganize your day to meet service, quality and timeliness standardsPartner with sales team to implement creative outreach programs to existing clientsEnjoy regular exposure to other departments and teams by collaborating on special projects, including new programs, products and technologyOver the course of your career, become a subject matter expertSupport a specialized team and management to address product information, and policies and procedures with carriers, auditors and business partnersYou will learn about various insurance product lines to help drive revenue growth for the firm and your teamKeep a pulse on the competitive environment in designated territory and share changes and outlook with management and marketingUse attention to detail to analyze transactions, correct records and adjust errors, as needed, on group policiesSharpen your skills in identifying process efficiencies and implement them to handle daily activities thoroughly and accuratelyOccasional opportunity to attend trade shows and conferences, which will offer you opportunities for networking and meeting industry expertsREQUIRED EXPERIENCE & SKILLS:Life, Accident & Health license and P&C license is required To be successful in this role, you should have accumulated at least three years of experience in insurance sales and/or customer service across multiple insurance products or financial services productsStrong working knowledge of Microsoft Office Suite, including MS Word, MS Excel and MS PowerPointPrior Experience working on a team as well as independentlyProven ability to provide a high-level of service to customers with strong follow-up skillsDemonstrated skills and abilities to be goal-oriented and collaborate with leaders to solve complex issuesREQUIRED EDUCATION:Bachelor’s Degree preferred, or commensurate work experiencePREFERRED EXPERIENCE:Prior experience working in a call center environmentWe offer you: A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Our Colleague Experience: From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day.  They make a difference, work with the best, own their potential, and value one another.  This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience. About Aon: Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status.  Aon is committed to a diverse workforce and is an affirmative action employer. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. 2503899,qualifications:UNAVAILABLE,responsibilities:CUSTOMER SERVICE SPECIALIST II JOB DESCRIPTION Do you enjoy communicating with people and helping them navigate through their questions?  Are you interested in joining a team that focuses on high customer satisfaction and long-standing relationships?  If that’s a ‘YES’, you’ve come to the right place!  Our Aon Affinity Insurance Services team, based in Fort Washington, PA, invites you to apply for a role in our Customer Service group. What will you day look like?Exercise your client relation skills by fielding client questions and addressing needs via phone and email correspondenceOrganize your day to meet service, quality and timeliness standardsPartner with sales team to implement creative outreach programs to existing clientsEnjoy regular exposure to other departments and teams by collaborating on special projects, including new programs, products and technologyOver the course of your career, become a subject matter expertSupport a specialized team and management to address product information, and policies and procedures with carriers, auditors and business partnersYou will learn about various insurance product lines to help drive revenue growth for the firm and your teamKeep a pulse on the competitive environment in designated territory and share changes and outlook with management and marketingUse attention to detail to analyze transactions, correct records and adjust errors, as needed, on group policiesSharpen your skills in identifying process efficiencies and implement them to handle daily activities thoroughly and accuratelyOccasional opportunity to attend trade shows and conferences, which will offer you opportunities for networking and meeting industry expertsREQUIRED EXPERIENCE & SKILLS:Life, Accident & Health license and P&C license is required To be successful in this role, you should have accumulated at least three years of experience in insurance sales and/or customer service across multiple insurance products or financial services productsStrong working knowledge of Microsoft Office Suite, including MS Word, MS Excel and MS PowerPointPrior Experience working on a team as well as independentlyProven ability to provide a high-level of service to customers with strong follow-up skillsDemonstrated skills and abilities to be goal-oriented and collaborate with leaders to solve complex issuesREQUIRED EDUCATION:Bachelor’s Degree preferred, or commensurate work experiencePREFERRED EXPERIENCE:Prior experience working in a call center environmentWe offer you: A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Our Colleague Experience: From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day.  They make a difference, work with the best, own their potential, and value one another.  This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience. About Aon: Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status.  Aon is committed to a diverse workforce and is an affirmative action employer. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.,skills:UNAVAILABLE,workHours:UNAVAILABLE,jobBenefits:UNAVAILABLE,datePosted:2022-03-01T23:00:00 0000,employmentType:FULL_TIME,educationRequirements:UNAVAILABLE,salaryCurrency:USD,baseSalary:{@type:MonetaryAmount,currency:USD,value:{@type:QuantitativeValue,value:0,minValue:0,maxValue:0,unitText:YEAR}},validThrough:2023-03-01T23:00:58.000Z,industry:UNAVAILABLE,hiringOrganization:{@type:Organization,name:Aon Corporation,sameAs:****Washington,addressRegion:Pennsylvania,streetAddress:1100 Virginia Drive,postalCode:19034,addressCountry:United States}}}

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