Operations Excellence - Sales Support

Profile

131080BR

Job Title:

Operations Excellence - Sales Support

No. of Positions:

1

Job Description:

Job Purpose:

Operations Analyst will be responsible to supply the Operations teams with the required data/information on a regular basis to enable the teams to work more effectively. This role owns the incentive program process and the incumbent will track various KPI’s on a monthly basis to measure performance & compliance amongst retailers and the sales teams. Manage the communications content and channels towards the sales force, and between Shell and the Retailers, optimizing costs whilst ensuring their effectiveness.

Principal Accountabilities:


Create and manage KPI Dashboard for the Retail Operations Business
Update site list with site attributes weekly and communicate with React/Gapbuster.
Support the OEM in tasks as required from time to time.
Analyse Gapbuster data for various incentive programmes and produce reports for Territory Manager/District Manager on monthly basis
Develop MarketHub content and programme- system to produce the required business processes/functionality
Manage and develop appropriate and efficient communication channels/methods for the Sales Teams and Retailers
Assist in the development of business cases for future e-services investments via feedback to Global Channel Management team
Provide support to Sales & Operations team, ensuring proper delivery of desired messages and proper reception of feedback from the Retailers
Interface with Marketing team to communicate Marketing efforts to the sales force and to the Retailers
Manage/Coordinate quarterly Retail briefs/newsletters for internal and external use
Accountable for communication for internal engagements with local and global stakeholders
Coordinate Retailer communications with other Shell areas e.g. External Affairs, Corporate, Network
Execute retailer communications programmes and events
Own and promote the use of MarketHub to communicate with Retailers, in order to drive costs out of the business


BUSINESS WRITING


Manage business communication from various departments and ensure that it is written in appropriate language, formats and group templates
Ensure that all communication on MarketHub and to Retailer community meets the Group Standards and Requirements
Attend various business events and update MarketHub with content from such events – videos, pictures etc.
Understanding of the various legislation that impacts on communication, protection of information and individual privacy
Develop newsletters as when requested by various departments


COMPLIANCE


Monitor and track Retail Business System implementation for the whole market
Launch and implement the Core Planning Cycle process for the South African market.
Ensure that all sites have are valid agreements (Month-month newsletter)
Draft & provide templates for warning, breach, terminations, renewal/non-renewal letters
Manage the Site Staff Rewards & Recognition Programme
Manage compliance with the contractual conditions (Site & Retail license)
Develop tools for the effective measurement and monitoring of Retailer and Territory Manager compliance


Auto req ID:

131080BR

Skillpool:

Retail

Country of Work Location:

South Africa

Employment Type:

Full Time

Company Description:

The world faces energy challenges that are becoming more complex each day. We’re looking for people who share our passion for taking on those challenges with cutting edge technology, innovative thinking and a commitment to properly managed risk. Shell develops and operates some of the largest and most complex projects in the world and we always endeavour to work at the leading edge of technical innovation.

Disclaimer:

Please note: We occasionally amend or withdraw jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/ Group companies around the world.

The Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with . Anyone who demands such a fee is not an authorised representative and you are strongly advised to refuse any such demand.

is an Equal Opportunity Employer.

Work Location:

Bryanston

Requirements:


A bachelor’s degree with good understanding of Retail & Territory Managers/District Managers based controls activities.
Solid understanding of end-to-end Sales operational activities with experience around the fuel/Customer Relationship management.
Able to communication across all levels and deal with sensitive issues
Good use of Salesforce and Microsoft application (Excel – Advanced level)
Self-starter – able to work independently
Demonstrate aspired Enterprise First behaviors and Shell core values (Honesty, Integrity, Respect for People)
Strong team member of sales support and cross functional teams
Basic understanding of Retail business


City, State (if applicable):

Johannesburg

Company info

Sign Up Now - SellingCrossing.com