Administrative Assistant Sales - Complex

Profile

*** The location for this position is virtual/remote***

Hilton’s Commercial Services organization is comprised of over 4,000 team members driving our sales, revenue management, call center, and analytics functions. These functions are the core of Hilton’s “commercial engine” and are key to Hilton’s ability to drive profitable growth.

What will I be doing?

As the Administrative Assistant, you will represent the Resorts of the Mexican Pacific by providing the Resort DOSM's and the Complex Sales Directors and Managers with office support in both resort's continuing efforts to deliver outstanding guest service, efficient workflow, speed to market, and financial profitability.

More specifically, you will:


Work closely with Complex Sales Directors and Managers in order to make them more effective and increase their closure rate.
Interact with clients and respond to requests in a timely, friendly and efficient manner.
Perform word processing, typing, e-mailing, data entry, filing, faxing, copying, processing mail, and taking notes and/or dictation as needed.
Answer telephones, schedule team members, and coordinate department projects, as needed.
Initiating Proposals & Contracts.
Perform other general office duties and assist with special projects, as needed.


What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:


Basic hotel product knowledge, i.e., staffing, operations, safety, security, structural, terminology, fire, police and health codes, hotel policies, and city ordinances.
Understanding of the hotel structure/layout and how all departments interact.
Familiarity with various types of setup styles used in the meeting rooms.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
Quantitative processing of data via office machine equipment, mathematical computations, and analytical skills necessary to accurately determine and communicate financial, forecasting, and space utilization calculations.
Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Word, Excel, Access, Outlook, Delphi (or in-house sales system), Market Vision, OnQ, InFocus, Internet and Intranet and Optimum Settings (or in-house CAD program).
Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence, and similar written materials.
Possess a good conceptual understanding of electronic devices and the ability to operate such items as copy machines, slide projectors, microphones, computers, portable radios, pagers, etc.
Ability to complete a contract in compliance with all checklists, standards, and hotel policies.
Interpersonal skills to provide overall guest satisfaction.


To fulfill this role successfully, you should demonstrate the following minimum qualifications:


(3) years of administrative support experience
Extensive experience in Microsoft Office and Database Management
Strong organizational skills and ability to work cohesively with multiple sales professionals


It would be useful in this position for you to demonstrate the following capabilities and distinctions:


Hospitality experience is strongly preferred
Experience with contractual processes and procedures


What is it like working for Hilton?

The future of hospitality is bright at Hilton (****a leading global hospitality company with a diverse portfolio of world-class brands (****. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits (**** such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive (**** environment for all. Check out the Hilton Careers blog (**** and Instagram (**** to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of parental leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, travel insurance, a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $45,000-$65,000 and is determined based on applicable and specialized experience and location.#LI-REMOTE

Job: Sales and Marketing

Title: Administrative Assistant, Sales - Complex

Location: null

Requisition ID: COR013QK

EOE/AA/Disabled/Veterans

Company info

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