Senior Account Manager - Contract

Profile

As a Senior Account Manager, you are the client’s champion within the agency. You are looking to flex your skills growing and managing client relationships, but you still want some direction. Good news! You will get strategic guidance from an Account Director or Client Partner. You will lead project teams in the development of digital advertising solutions for our Clients. Client satisfaction, account revenue growth, and overall business profitability is on your shoulders—but your abilities to lead a project team within a vertical client set are up to the challenge. Most importantly your clients—from mid to senior level—regard you as a trusted advisor to deliver excellent digital experiences
This is a contract position with the possibility of becoming permanent.
What You’ll Do
Manage project relationship with select client organization
Be responsible for the success and satisfaction of individual client relationship(s)
Build relationships with senior managers within client organization
Be responsible for client satisfaction, while targeting 100% client reference-ability
Lead projects/initiatives to conclusion/delivery
Create opportunities for deeper collaboration and interaction and reinforce the client’s status as an innovative participant in the creation of cutting-edge solutions
Understand all disciplines enough to provide a quality assurance check of project deliverables and have a point of view of best practices and solutions across functions
Provide leadership, support and ongoing guidance to members of the project team
Provide Critical Mass’ internal teams with appropriate insight into client’s strategic business initiatives
Have a point of view on industry structure, trends, initiatives, and issues
Have a point of view of best practices and solutions across functions
Provide Critical Mass’ Executive Sponsor, VP, Client Partner or Account Director with insights into organizational opportunities for cross and up-sell opportunities
Oversee the development of detailed proposals and statements of work with the support of core team members including an Account Director, VP, Client Partner or member of the executive management team.
Significantly grow the client relationship in terms of revenue generated and account profitability
Proactively sell and manage customer expectations and communicate project and profit risks to Critical Mass team and client
Must Haves
5 years of Account Management experience in an Internet Marketing or Advertising Online Media
Experience working with complex clients delivering annual services revenues in excess of $2MM each
Experience with integrated, digital and social-first campaign development, strategy and production
Experience working as part of an Inter-Agency Team model, partnering with media, brand, and PR agencies to deliver full-funnel campaigns
Ability to work with strategists, data analysts and media partners to facilitate an on-going test-and-learn environment
Bachelor’s degree or higher in one of the following areas: business, marketing, communications, e-business engineering, or computer science
Demonstrated understanding of Customer Relationship Management, Content Management, Analytics, Digital Marketing, eCommerce, and Internet Technologies
Knowledge of programs, projects and knowledge management processes and toolsets
Demonstrated skills in negotiation and leadership
Demonstrated excellence in written and oral communications, including outstanding presentation skills
A comprehensive and detailed knowledge of issues within e-business, which includes a strong working knowledge of third-party solution providers
Demonstrated excellence in interpersonal skills, especially in situations involving consensus and team building with strong problem-solving skills related to program and account management
Ability to handle multiple tasks simultaneously
Team orientation, particularly working with remote or decentralized team
Keen sense of creative thinking and problem solving
Financial services and B2B background is a plus
What We Offer
Global maternity and parental leave
Competitive benefits packages
Vacation, compassionate leave, sick days, and flex days
Six free therapy sessions
Access to online services for families and new parents
Remote work options
Extensive winter holiday office closures
Summer Fridays (off at 3:00 PM local time every Friday)
Diversity and Inclusion Board with 11 affinity groups
Funding towards internal learning and development
Enterprise-wide employee discounts
Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to
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