Reservation Sales Agent / Cruise Line Reservationist

Profile

Mommy Jobs Online (mommyjobsonline.com) is now seeking Cruise Line Reservationists.
We are committed to our mission: Through excellence, we create once-in-a-lifetime experiences, every time.
Our cruise lines mission guides our business to deliver once-in-a-lifetime experiences for our guests, care for our employees, remain stewards of the environment and operate in partnership with the people and organizations in the communities in which we do business. Our Corporate Team supports a fleet of 14 modern classic ships offers more than 500 sailings a year visiting all seven continents.
PRIMARY FUNCTION:
As a Work at Home Reservation Sales Agent, you will respond to a variety of inbound calls from Travel Professionals and consumers. You will utilize your superior customer service skills to build rapport, recommend and book cruises, Land and Sea Journeys, and options. Be a knowledgeable resource for travel professionals and consumers. Provide quality customer service on all calls. Maintain departments telephone service level goals. In this position, selected candidates will train and work from home.
RESPONSIBILITIES:
Apply professional customer service techniques in assisting travel professionals with the sale and booking of cruises and Land and Sea Journeys.
Be a motivated self-starter, with the ability to achieve personal goals and support departmental objectives
Provide superior customer service, answer all questions and be a knowledgeable resource for travel professionals and consumers.
Proactively assist travel professionals and consumers with problems that might occur on a reservation and work across departments to provide seamless resolution.
Provide customers accurate information consistent with department standards, document customer information, recap itinerary and advise of correct terms and conditions
Any special projects as directed by the Supervisor or Manager of Reservations.
REQUIREMENTS:
Must have access to high speed broadband internet for business line connection.
Must also have dedicated, quiet workspace in place of residence.
Provide quality customer service on all calls
Self-motivated by personal performance, self-starter and quick learner
Ability to work independently and meet performance metrics, adherence and availability requirements
Excellent communication and listening skills required
Outstanding problem solving and decision making skills
Must be detail oriented with excellent organizational skills
Proficiency with Microsoft Office products, Outlook, website navigation and performance of key word searches, ability to distinguish colors in reservations computer system
Previous sales or customer service experience required. Preferably in the travel or hospitality industry
Flexibility of scheduling to work overtime, evenings until 7 pm and weekends required. Schedule remains subject to change on a permanent or temporary basis should business needs require
Benefits
Time off benefits - 8 paid holidays, paid vacation and paid sick time
Travel – Generous Cruise and Travel Privileges for you and your family
Health - Complete benefit plans including medical, dental, vision and flexible spending accounts
Wellness - Health and wellness programs include discounted health benefits and memberships
Tuition Reimbursement - Up to 80% with a maximum of $2000 per fiscal year
401(k) - Company match of 33% on employees first 6% contribution with 100% vesting after 4 years of service
Profit Sharing Plan - Eligible after 1 year of service
Employee Stock Purchase Plan – Discount on Corporation stock
Training - In-house Discover University courses on professional development
Rewards & Incentives - Employee Recognition and Reward Programs; rideshare, financial commuter incentives; special employee discounts for local venues, banking services and retail stores
Pay: $16.00 per hr.
To Become An Agent
*Please apply and register at mommyjobsonline.com. Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process.
​Reference agent id code MJOLAshleyL when you register online.
Mommy Jobs Online is accepting pre-screening interviews, so please **** and ask for Kimberly.
Jobseeker Live Chat - ****

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