Customer Sales Specialist Job

Profile

JOB OVERVIEW:
Achieves Brasseler's Sales and Gross Profit targets, as well as driving product penetration among core segments via inbound telephone sales calls, utilizing a consultative sales approach. In addition, they will need to upselling and cross-selling to customers as well, driving overall telephone sales growth for the company. Uses product knowledge and promotional programs to achieve these targets. Also, will attend continuing educational training as offered.
KEY RESPONSIBILITIES:
Handle inbound (and outbound when needed) calls in a courteous, timely, and professional manner.
Make sure FreshDesk tickets are entered in an expeditious manner.
Sells to Customers that call in on Brasseler's Inbound Sales Line- Upselling/Cross-Selling to drive telephone sales growth for the company. Uses Consultative Sales Approach, product knowledge and promotional programs to achieve these results.
Understands and effectively uses reporting and tools provided to increase Gross Profit and Sales results, i.e., CRM, A GUi/AS400, QlikView
Assist with customer service issues as they arise, i.e., returns, exchanges, etc.
WORK EXPERIENCE:
2 years in Inside Sales, Telemarketing, and Customer Service.
PREFERRED EDUCATION:
High school Diploma or general education degree (GED)
KNOWLEDGE, SKILLS & COMPETENCIES:
Excellent written and verbal communication skills.
Ability to Sell over the telephone- present and close sales.
Positive attitude with a desire for providing quality service.
Strong problem-solving capabilities.
Ability to multitask, stay organized, and thrive in a fast-paced work environment.
Ability to work independently (work from home) and as part of a team.
Understanding of the importance of maintaining a positive professional demeanor
TRAVEL / WORKING CONDITIONS / PHYSICAL DEMANDS:
Travel - typically not required
Position typically works in an office environment whether on site or remote where environmental conditions are stable
While performing the duties of this job, the employee routinely is required to sit for extended periods of time; talk and hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, stretch and lift up to 15 pounds
Job demands require long periods of sitting, telephone work, and computer work.
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Company info

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